samper

I just used the 'Minor' excuse and it worked for me through the site for two accounts.

Good luck.

Legolas

That link has been out of commission for a while now. They want you to call a CSR in hopes that he/she can talk you out of quitting, or sell you additional crap.

Does claiming death or minor kill the ability to re-use the same e-mail addy or credit card?

thejester

That cancellation page (5-6 options) is the older one. The newer/re-vamped one has 10+ options & won't allow you to cancel online - for the most part. Both cancellation page urls are the exact same address - it must be triggered by something else as to which version you get sent to. I had 6 accounts open one time back & only 1 of them was going to the old/original cancellation page.


Might have to give that a try - or maybe not. FWIW, I tried "re-activating" a closed account & the [foreign] CSR on the phone said I couldn't - I'd have to do another app. I asked why - since others have done so - and she said it was because I had used the "deceased" option when closing the account. Oh well???

substeve

Thanks for the heads up. I checked my open account and it gave me the 5-6 options version and I was able to submit the cancellation request online. Weird that it isn't working for everybody -- then again this is CH so it's makes perfect sense when you think about it ;-)

ruk

what is the minor excuse, it worked for me though.

Bill Needle

That's always been my concern with using the "unusual" reasons. also, old accounts are PSN numbers for new apps, so a deceased PSN probably isn't going to work either. I just have been calling in. It's fun once in a while to not have to kiss their ass and listen to all their BS because you want them to transfer some fun cash from an old account. Just keep repeating "no" until they give up and stop talking, then hang up. Not too hard.

cajun_junky

I tried the "I'd Like To Rejoin The Club" and the "Other" and both require a call in. Damnit, what a hassle. They should add this as a reason why I want to cancel.

I want to cancel my membership because it is too difficult to cancel my membership. Weird but true!!!

zaq12wsx

i closed my TV account and it went through without problem. The webpage is newer and it even showed a Check payble to me for $1 (for remaing funcash) and a link to get funcash dvds!

bossfan

Have you opened an account since canceling with the 'Minor' reason. CH CSR mistakes on my last account gave me so much grief that I was not in the mood to listen to a CSR trying to sell me on not canceling. So I canceled with the 'Minor' reason and now I'm wondering if it may cause an issue on my next enrollment attempt.

ScottyWH

I just cancelled 2 of my accounts online with no problems, too (using the "I completed my committment" option).

bossfan

Interseting because when I tried to use that option I got the message that I had to call. I think I tried every other option and the only one that worked was the Minor option.

thejester

You must have been presented with the old form - with 6 or so options for cancelling. Those with the newer form will not be able to use this option.

ScottyWH

Interesting... maybe so... It looked familiar, for sure... I'll cancel another in the next few weeks and report back...

dvd182

All my accounts are giving me the old form, but it doesn't appear as though it is doing any good. I cancelled nearly a week ago on two accounts (giving the "completed my commitment" as the reason), but I'm still getting e-mail notices of sales and such on those accounts and they function as though they are still open (which they probably are). Anyone know what is up with this, or should I just bite the bullet and call in to get them cancelled?

dadaluholla

Call them. Send them an e-mail.

You guys are really making this too hard.

meshershark

Rather than just give in to what I consider a cheap and bothersome ploy, I emailed CH and approached this as a bug. I explained that I tried to cancel but got a message to call them, and asked what was wrong with my account that the online cancel didn't work. I requested that they either fix my account or fix their site, whichever was the problem.

Two days later I got a response in which they expressed regret that I was cancelling (naturally) and apologized for any trouble I had using their site, and they said my cancellation would be processed within 24 hours.

Calling wouldn't have taken too much longer than composing the email, and I had to wait a couple days, but I didn't have to call and listen to their BS.

thejester

Did you change your email preferences on the account prior to closing? If not, then that would explain those - I've gotten emails & mailings for accounts I've had closed for months myself.

Mr. Cinema

I think it's the other way around. Cancelling through the website was the easiest and quickest way.

j-bo

I think that's how MOST of us feel. Just a marketing ploy by CH, and who can blame them for forcing us to call to cancel, and giving themselves an opportunity to SELL some poor unexpecting souls some overpriced dvd's? We are lucky enough to know better.

Is it rude just to say, "I want to cancel, please don't read me a list of BS, I just want to cancel"!

joltman

I just tried on a couple of accounts, and the on-line form isn't even showing up now, the pop-up box that you get when you choose Cancel Membership from the Contact Us page just says Call bla bla bla to cancel your account

j-bo

Makes me think that with their funcash terms fiasco, that they got an overwhelming amount of people cancelling accounts in a short amount of time!

So what to do? Make it a PITA to cancel and hope to keep some accounts open.

Legolas

I tried the online cancel option for my TV Club account and it went to the old cancel page (with the limited reasons for why you want to cancel) and went through with no problems. Is it possible that the TV Club hasn't changed over to the more annoying Movie Club version? Anyone in the Movie Club still getting the "please call a CSR" screen when quitting?

ScottyWH

Ok.... you *can* still cancel online. If you get the popup saying to call, you need to use a different method.

Going, Help, Contact Us, Cancel, will get you the popup.

Instead, go Help and in the body of the help page there is alist of HTML linked questions, the last one of which is "How do I cancel my membership?". That worked for me 3 times last night.

It should bring you to this page (where the 13 Xs in the address lised are numerical, begin with 1 and do not appear to be an account number.. also remove the space between columbia and house):

www.columbia house.com/sa/71/ch/cancel_main.do?&club=3&stype=CLUB&dt=XXXXXXXXXXXXX&pin=71&bak=NONE

You probably can substitute this link or this address copied and pasted minus the space (http://www.columbia house.com/sa/71/ch/cancel_main.do?&club=3&stype=CLUB&dt=) if you are logged in, instead of the "searching for the right link in Help" method.

mike1977

Doesn't work...still get:

Membership Cancellation Information


We appreciate your value, your loyalty and would like to see you remain a member and continue to experience the great savings and benefits that Columbia House provides.

To complete your request please call us at 1-800-262-2001 and an agent will be happy to help you.

ScottyWH

weird... maybe CH just doesn't like some of you guys...