Questions about Columbia House? Ask them here, Part II
#1301
DVD Talk Limited Edition
Re: Questions about Columbia House? Ask them here, Part II
I can't get any of the phone numbers listed in the beginning of this topic (888-467-7404, 800-262-2001, and 800-667-0364). Is there a better number to call about returning an incorrect shipment?
#1302
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Re: Questions about Columbia House? Ask them here, Part II
Anyone else getting
Error page exception
The server cannot use the error page specified for your application to handle the Original Exception printed below. Please see the Error Page Exception below for a description of the problem with the specified error page.
when they go on this site
Error page exception
The server cannot use the error page specified for your application to handle the Original Exception printed below. Please see the Error Page Exception below for a description of the problem with the specified error page.
when they go on this site
#1303
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Re: Questions about Columbia House? Ask them here, Part II
How do you remove the current offer from the columbia house website? It makes the DVDs come below the price I need to pay in order to fulfill my commitment but I don't know how to get rid of it, I also need to know how to get the offer code from an email so that I may apply it to the website myself, thanks.
#1305
Re: Questions about Columbia House? Ask them here, Part II
How do you remove the current offer from the columbia house website? It makes the DVDs come below the price I need to pay in order to fulfill my commitment but I don't know how to get rid of it, I also need to know how to get the offer code from an email so that I may apply it to the website myself, thanks.
As far as offer codes from emails, just click through the email. The code *should* be viewable (to copy for later if desired) in the code box on the shopping cart page. If it's a "default" code for your account you'll not see it in the cart and will have to call to place an order without it. Such "default" codes will be present just by logging in.
#1306
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Re: Questions about Columbia House? Ask them here, Part II
At the CH Logon screen the following message is posted "Please Note: Pending site updates will require you to utilize an email address in place of a username to login. If you currently login with a non-email username, we encourage you to update your username to an email address now." I have 2 accounts and 1 e-mail address, how will I get to the 2'nd account when this is implemented?
#1307
Re: Questions about Columbia House? Ask them here, Part II
At the CH Logon screen the following message is posted "Please Note: Pending site updates will require you to utilize an email address in place of a username to login. If you currently login with a non-email username, we encourage you to update your username to an email address now." I have 2 accounts and 1 e-mail address, how will I get to the 2'nd account when this is implemented?
Sounds like they are trying to make it more difficult to cycle accounts. They already claim multiple accounts create problems for them and many people have had issues in the past using the same email address on a current account when trying to open new accounts.
**SPECULATION**
I can see them checking a application email address against old accounts and simply saying "We see you've had an account with us before. Because of this we can't give you a 'New Member' account but will reactivate your old account. Click here to agree and continue." during the application process. Of course you wouldn't get the new user/account package nor have to fulfill as that account was fulfilled when "closed" but they *might* give a "welcome back" bonus of some type.
**SPECULATION**
Last edited by BobO'Link; 03-22-13 at 06:58 AM.
#1308
DVD Talk Platinum Edition
Re: Questions about Columbia House? Ask them here, Part II
If a CH and a CH TV account both have the same email address, that should be OK since you login at different pages, right?
#1309
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Re: Questions about Columbia House? Ask them here, Part II
Can blu-ray titles, such as "The Hurt Locker" & "The Book of Eli," with club prices of $19.95 each, and discount prices (after 40% off) of $11.97 count toward commitment fulfillment?
#1310
Re: Questions about Columbia House? Ask them here, Part II
I'm about to go to the mattresses with CH.
I've been emailing them about an issue with a balance on my account. Issue is, my bank says the payments for my DVD shipments have be debited from my account. Columbia House says I owe the money. When I have emailed them, all I receive in response are itemized reminders of what I owe them.
Is there some "magic term" I need to include in my emails that will make someone who might actually resolve this issue pay attention? I've thought that - if this last attempt at contact proves fruitless - I'll just tell them that they need to go ahead & send my account to collections, where then I can dispute the charges and win some resolve, and, while I have their attention, someone there can also go ahead and cancel my account, as I'm getting to the point where, regardless of the resolution offered (good/bad), I'm having a hard time convincing myself to remain their customer or to ever reunite with their service in the future.
I hate trifles like this. I really do. Couldn't come at a worse time for me, personally.
Any feedback you guys may have would be appreciated.
I've been emailing them about an issue with a balance on my account. Issue is, my bank says the payments for my DVD shipments have be debited from my account. Columbia House says I owe the money. When I have emailed them, all I receive in response are itemized reminders of what I owe them.
Is there some "magic term" I need to include in my emails that will make someone who might actually resolve this issue pay attention? I've thought that - if this last attempt at contact proves fruitless - I'll just tell them that they need to go ahead & send my account to collections, where then I can dispute the charges and win some resolve, and, while I have their attention, someone there can also go ahead and cancel my account, as I'm getting to the point where, regardless of the resolution offered (good/bad), I'm having a hard time convincing myself to remain their customer or to ever reunite with their service in the future.
I hate trifles like this. I really do. Couldn't come at a worse time for me, personally.
Any feedback you guys may have would be appreciated.
#1311
DVD Talk Platinum Edition
Re: Questions about Columbia House? Ask them here, Part II
Maybe it would be better resolved over the phone?
#1312
Re: Questions about Columbia House? Ask them here, Part II
This is actually an all to common problem at CH. They basically tell you to fax proof when you call them and it takes months to hear back from them after you fax them. They are very incompetent. I wanted to not be a customer of theirs forever. But those darn ten dollar coupons entice me too much.
Some people have had luck messaging columbia house on their facebook page to resolve similar problems so you could try that. I just remembered.
Some people have had luck messaging columbia house on their facebook page to resolve similar problems so you could try that. I just remembered.
Last edited by g; 06-25-14 at 01:58 AM.
#1314
DVD Talk Legend
Re: Questions about Columbia House? Ask them here, Part II
Funny you should say it like that, since they turned the old customer service call center in Terre Haute into a furniture store several years ago.
Spoiler:
Last edited by The Infidel; 11-20-14 at 06:22 PM.
#1315
Re: Questions about Columbia House? Ask them here, Part II
Are Columbia House and the Disney Movie Club related in any business manner? While fighting the battle with Columbia House (as I mentioned above), my credit card on file with them had expired. If I order movies from Disney, I don't want Columbia House to use that money from a new card to pay my alleged balance that is still supposedly under investigation (where they charged my account but still claimed I was delinquent).
#1316
DVD Talk Hall of Fame
Re: Questions about Columbia House? Ask them here, Part II
Not a question, but something weird and maybe a heads-up:
I've had a stagnant CH membership for a few years now, ever since getting a deal on the Friday the 13th box set.
I haven't had to respond to Director's Selection in all that time.
Today I got an email "Respond to Director's Selection by 2/26 or we'll ship it to you."
Clicked in to the email, it said "You do not have to respond".
Click the DS, it says "You must accept or decline, if you do nothing, we'll send it to you, and charge you $3.00 more."
So 26.00 plus shipping for some no-name horror DVD I've never heard of, and a lack of clarity if I even need to respond (and it doesn't give me an option to Reject.).
It might be an erroneous email, or maybe not.
Since I haven't ordered anything from them in just over ten years, I'm probably safe to cancel.
I've had a stagnant CH membership for a few years now, ever since getting a deal on the Friday the 13th box set.
I haven't had to respond to Director's Selection in all that time.
Today I got an email "Respond to Director's Selection by 2/26 or we'll ship it to you."
Clicked in to the email, it said "You do not have to respond".
Click the DS, it says "You must accept or decline, if you do nothing, we'll send it to you, and charge you $3.00 more."
So 26.00 plus shipping for some no-name horror DVD I've never heard of, and a lack of clarity if I even need to respond (and it doesn't give me an option to Reject.).
It might be an erroneous email, or maybe not.
Since I haven't ordered anything from them in just over ten years, I'm probably safe to cancel.
#1317
DVD Talk Legend
Re: Questions about Columbia House? Ask them here, Part II
Got the same e-mails today. Went ahead and clicked the cancel button on both of my accounts. I sure got some good deals many years ago.
#1318
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Re: Questions about Columbia House? Ask them here, Part II
The last email I got was Friday 2/2/24 for a BOGO "sale." I tend to just delete their emails when I get them now and again. Not finding anything about needing to reply to the Director's Selection.
Logged into my account and the main page says "You do not need to respond to the Director's Selections" (wow, I remember asking them to set that up years ago).
I actually tend to forget I am still a member, haha, until I get a random "sale" email from them (which typically goes into my Junk Mail folder by default).
Logged into my account and the main page says "You do not need to respond to the Director's Selections" (wow, I remember asking them to set that up years ago).
I actually tend to forget I am still a member, haha, until I get a random "sale" email from them (which typically goes into my Junk Mail folder by default).
#1319
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Re: Questions about Columbia House? Ask them here, Part II
For anyone who got the email saying you had to accept or decline even though you are set up to not have to do so ... I noticed the same behavior as described.
If I login, it says I don't have to respond - and then if you click the title of the Director's Selection, it says:
If I login, it says I don't have to respond - and then if you click the title of the Director's Selection, it says:
Reminder!
If you do not accept or decline by the reply date, you will be automatically shipped a Director's Selection and charged $3 more than the member price listed above.
I believe it's just the poor programming Columbia House's website was always known for ... when I log out of my account, if I click the details of the same title (while logged out) it still says it is the Director's Selection and has the same warning for someone not even logged in.Of course if I get the email saying I need to respond (I've received nothing like that yet), I'll probably just cancel the membership (I think I last purchased in 2011).
#1320
DVD Talk Hall of Fame
Re: Questions about Columbia House? Ask them here, Part II
I had no idea that Columbia House still has a club. LOL I assumed this was a bump from a spammer.
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BobO'Link (02-07-24)
#1323
Re: Questions about Columbia House? Ask them here, Part II
I had no idea they were still operating one of their clubs! I had both CH and BMG *years* ago for CD deals but both shuttered. IIRC I never had a DVD/BR club membership (the "deals" just weren't there).
#1324
DVD Talk Legend
Re: Questions about Columbia House? Ask them here, Part II
It’s been a long time since I’ve thought about Columbia House or BMG. Got some good deals back in the day. The last club I belonged to was Disney Movie Club but I quit that probably about ten years ago.
#1325
DVD Talk Hero
Re: Questions about Columbia House? Ask them here, Part II
Hrm. Got one of these, too. Ended up in my GMail spam folder so I didn't see it.
Joined the Columbia DVD Club ages ago and switched my membership over to where they wouldn't ship my selection of the month automatically. Never bothered to cancel my membership.
Wonder if I should do anything with this e-mail, or wait and see what happens. I don't think I have my old password anymore, but I can probably have them reset it or e-mail it to me.
Joined the Columbia DVD Club ages ago and switched my membership over to where they wouldn't ship my selection of the month automatically. Never bothered to cancel my membership.
Wonder if I should do anything with this e-mail, or wait and see what happens. I don't think I have my old password anymore, but I can probably have them reset it or e-mail it to me.