ViewAskewbian

We just purchased our first 4k TV for the apartment, a Hisense u7k, and there's a few questions perhaps somebody here can help us with:

1) Should the picture extend ALL THE WAY to the plastic border holding the screen on? There's a little bit of black between it and the picture on the sides and top (not so much the bottom). From the review of the tv over at RTINGS, it appears to be normal but girlfriend wants to know if we have a setting wrong or something that is preventing the tv from extending picture all the way to the border (https://i.rtings.com/assets/products...ders-large.jpg)

2) We have a PS4 plugged into an LG 3d Bluray player that acts only as a receiver for the surround speakers (it was one of those home theater in a box deals). The actual disc player died three years ago but the thing still works fine for sound.
However, we notice that the audio is slightly (and I'm taking a hair) out of sync when:
a) we have headphones plugged into the PS4 controller (we use the PS4 to play movies)
b) on ANY other of the tv's settings but GAME MODE. Switching to Game Mode and everything is in sync.
Is it because we're watching movies on, well, a game console or are there some settings we can tinker with so we can use other picture modes?

3) Our roomie noticed there was a green dot, like pin prick sized or so, near the upper left and a grey one not far away. It was only noticed when close up and couldn't be seen from a distance. At least, not that I've noticed yet. After doing some online searching, seems they could be STUCK PIXELS (though the green one resembles that more. The grew one looks like a dab of dirt).
Should we just exchange the TV for another in hopes that there are no pixel issues?
or
Is there a way to unstick stuck pixels?

Thanks in advance for any help.

milo bloom

For 1: is that a bezel? Or actually part of the screen?
If it's not the bezel, you'll need to check the overscan in the settings, there'll be a test image that you can use to push to the edges of the screen so you're using as much screen real estate as possible.

For the other questions, you'll need to post the make/model so others can take a try at it.

ViewAskewbian

The plastic around the screen is what is protruding out in the photo above. The other black between that and the white seems to be screen.
Can't seem to figure out how to do that image stretching thing.

I appear to have solved the audio sync issue by plugging the old player acting as a receiver into the ARC port and plugging the PS4 into HDMI1.

Of course, as generally is the case with me, solving one problem seems to create another.

Now I am seeing a sort of outline around motion, especially around white.
Doesn't seem as prominent during a video game but popped in WandaVision and was seeing it there.

What is that called and is there a way to get rid of it/lessen it?

ViewAskewbian

Also, is it possible that the thing I am calling a stuck pixel is actually one of the mini LEDs not coming on?

kahuna

You may also want to check out this thread over at AVSForum.

2023 Hisense U7K/U75K Owner's Thread
https://www.avsforum.com/threads/202...81235/#replies

ViewAskewbian

Thank you. We'll post there as well. Haven't been to AV in some time.