Dumbest things you have heard from customers?
06-07-02, 11:59 AM
#77
Moderator
Regarding getting recognized as an employee while shopping:
One day after a job interview, I stopped in a computer store on the way home. While I was browsing, I came across a woman berating one of the employees. Suddenly the woman turns to me and tells me the whole story (something to do with software that wouldn't work on her computer, but the store would only exchange for the same title and not give her a refund).
I was very taken back and confused, so I asked "What do you want me to do about it?"
"Fire him!" she yelled, pointing at the employee. At this point I realized that she had mistaken me for the manager, presumably because I was in shirt and tie.
"Alright," I replied in an effort to help the hapless clerk out, "Lloyd, you're fired!" (I got his name off his nametag).
Well, the clerk flips out, feeds me an obscenity-laced version of "You can't fire me, I quit!" and disappears into the back in a big huff.
This satisfied the customer, who thanked me and left (presumably without getting her refund!) After that I tried to find the clerk but I couldn't. I'm hoping that he realized that I wasn't actually a manager (since he actually worked at the store), and his big scene was just playacting.
One day after a job interview, I stopped in a computer store on the way home. While I was browsing, I came across a woman berating one of the employees. Suddenly the woman turns to me and tells me the whole story (something to do with software that wouldn't work on her computer, but the store would only exchange for the same title and not give her a refund).
I was very taken back and confused, so I asked "What do you want me to do about it?"
"Fire him!" she yelled, pointing at the employee. At this point I realized that she had mistaken me for the manager, presumably because I was in shirt and tie.
"Alright," I replied in an effort to help the hapless clerk out, "Lloyd, you're fired!" (I got his name off his nametag).
Well, the clerk flips out, feeds me an obscenity-laced version of "You can't fire me, I quit!" and disappears into the back in a big huff.
This satisfied the customer, who thanked me and left (presumably without getting her refund!) After that I tried to find the clerk but I couldn't. I'm hoping that he realized that I wasn't actually a manager (since he actually worked at the store), and his big scene was just playacting.
06-07-02, 12:27 PM
#79
Senior Member
Join Date: Nov 1999
Posts: 303
Likes: 0
Received 0 Likes
on
0 Posts
Man, these stories bring back memories.
My part-time jobs while going to college have been
- Movie theater clerk
- Blockbuster video clerk
- Safeway clerk
I can relate to everything on this thread. Here are my funniest stories:
At Safeway, I was checking out some customer's items and one of his items was cilantro. Anyways, as I ring it up he says, "That's not cilantro, that's parsley!!".
As most food clerks know, we have to go to "Checker school" and learn all the produce....so I knew for a fact it was cilantro. It had that distinct smell. So I tell him, "No, sir. It's actually cilantro."
From this, he grabs it from the counter and storms off in a huff. There was no line, so I just watched him storm back into the produce section and throw it back into the cilantro bin. Then he grabs the parsely and comes back to me and throws it at me. The parsely hit me in the chest and fell to the counter. I just smiled and said, "Do you want this?"
He said madly, "Well, of course!!!" I rang it up and took his money. I never touched the parsely and made him bag it himself.
_________
At Blockbuster, people would actually return videos in our dropbox from OTHER video stores. NOt even from other BB's, but from other Mom and POp stores.
And of course, you always have people asking for videos the day the movie is released in the theaters. Man, that is such a joke. But, I worked there almost 10 years ago so I don't have any DVD or letterbox stories. (Sigh)
My part-time jobs while going to college have been
- Movie theater clerk
- Blockbuster video clerk
- Safeway clerk
I can relate to everything on this thread. Here are my funniest stories:
At Safeway, I was checking out some customer's items and one of his items was cilantro. Anyways, as I ring it up he says, "That's not cilantro, that's parsley!!".
As most food clerks know, we have to go to "Checker school" and learn all the produce....so I knew for a fact it was cilantro. It had that distinct smell. So I tell him, "No, sir. It's actually cilantro."
From this, he grabs it from the counter and storms off in a huff. There was no line, so I just watched him storm back into the produce section and throw it back into the cilantro bin. Then he grabs the parsely and comes back to me and throws it at me. The parsely hit me in the chest and fell to the counter. I just smiled and said, "Do you want this?"
He said madly, "Well, of course!!!" I rang it up and took his money. I never touched the parsely and made him bag it himself.
_________
At Blockbuster, people would actually return videos in our dropbox from OTHER video stores. NOt even from other BB's, but from other Mom and POp stores.
And of course, you always have people asking for videos the day the movie is released in the theaters. Man, that is such a joke. But, I worked there almost 10 years ago so I don't have any DVD or letterbox stories. (Sigh)
06-07-02, 05:03 PM
#80
DVD Talk Platinum Edition
Join Date: Aug 2000
Location: 3rd Planet from the Sun
Posts: 3,701
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by Groucho
I'm hoping that he realized that I wasn't actually a manager (since he actually worked at the store), and his big scene was just playacting.
I'm hoping that he realized that I wasn't actually a manager (since he actually worked at the store), and his big scene was just playacting.
06-07-02, 08:55 PM
#81
Originally posted by Movie_Man
You mean you still don't know??
You mean you still don't know??
06-08-02, 12:08 AM
#82
Senior Member
Join Date: May 2000
Posts: 884
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by Rupin
At Blockbuster, people would actually return videos in our dropbox from OTHER video stores. NOt even from other BB's, but from other Mom and POp stores.
(Sigh)
At Blockbuster, people would actually return videos in our dropbox from OTHER video stores. NOt even from other BB's, but from other Mom and POp stores.
(Sigh)
Yesterday we got a really interesting one. A Blockbuster VHS copy of Black Hawk Down was returned in our outdoor drop box. This means one of two things:
1.) There is a really, really stupid person working at Blockbuster, who returned their prestreet employee rental to the wrong place.
2.) There is a really, really stupid person working at Blockbuster who rented a prestreet video to a regular customer.
06-08-02, 01:11 PM
#83
DVD Talk Hall of Fame
Join Date: Jul 2000
Location: In a small pocket universe hoping to someday become a Moderator Emeritus at DVDTalk.com!
Posts: 9,380
Likes: 0
Received 1 Like
on
1 Post
Originally posted by El-Kabong
So here I am, late for work (and getting later by the moment, thanks to these two broads), and the line keeps getting longer and longer. The poor minimum wage monkey just keeps playing along, oblivious to the rest of the world.
Finally I snapped and shouted at the two dingbats - "Look, this isnt a god damn toy store! Order your f-cking food already!"
They meekly shuffled off about their business, and I felt much better for the rest of the day.
So here I am, late for work (and getting later by the moment, thanks to these two broads), and the line keeps getting longer and longer. The poor minimum wage monkey just keeps playing along, oblivious to the rest of the world.
Finally I snapped and shouted at the two dingbats - "Look, this isnt a god damn toy store! Order your f-cking food already!"
They meekly shuffled off about their business, and I felt much better for the rest of the day.
06-08-02, 01:13 PM
#84
Originally posted by Jlbkwrm
We get videos from everywhere. Safeway, Blockbuster, teeny stores, plus other Hollywood's. Heck, we even get people who bring Blockbuster movies and return them *inside the store*. And then yell at us when they have to come find their movie (We do perform occasional swaps with other stores, but given the whole competitive angle, we don't exactly run over to each other on a moment's notice).
Yesterday we got a really interesting one. A Blockbuster VHS copy of Black Hawk Down was returned in our outdoor drop box. This means one of two things:
1.) There is a really, really stupid person working at Blockbuster, who returned their prestreet employee rental to the wrong place.
2.) There is a really, really stupid person working at Blockbuster who rented a prestreet video to a regular customer.
We get videos from everywhere. Safeway, Blockbuster, teeny stores, plus other Hollywood's. Heck, we even get people who bring Blockbuster movies and return them *inside the store*. And then yell at us when they have to come find their movie (We do perform occasional swaps with other stores, but given the whole competitive angle, we don't exactly run over to each other on a moment's notice).
Yesterday we got a really interesting one. A Blockbuster VHS copy of Black Hawk Down was returned in our outdoor drop box. This means one of two things:
1.) There is a really, really stupid person working at Blockbuster, who returned their prestreet employee rental to the wrong place.
2.) There is a really, really stupid person working at Blockbuster who rented a prestreet video to a regular customer.
06-13-02, 03:55 PM
#85
Senior Member
Join Date: Jun 1999
Location: Gaithersburg MD
Posts: 579
Likes: 0
Received 0 Likes
on
0 Posts
I used to work at a video store when I was in high school. We frequently got people calling or coming in and asking for movies that were currently in the theater.
I once had someone request A Room With a View. I said, "sorry, we don't rent rooms here."
Mike
I once had someone request A Room With a View. I said, "sorry, we don't rent rooms here."
Mike
06-13-02, 05:47 PM
#86
Senior Member
Join Date: Sep 2001
Location: USA
Posts: 440
Likes: 0
Received 0 Likes
on
0 Posts
There was one time when i was working at a supermarket and this old man game in. One of the workers said '' just watch that guy there'' so i did. When he came in he went straight to the wheelchairs sat down and then asked if a worker could do the shopping for him. When it was paid for he saw me laughing at him and he just laughed. He then walked perfectly normal out of the shop. There was nothing up with him. Pissed me off cause what would have happened if there were no wheelchairs left and a disabled man did come in.
He was one lazy bastard and apprantley he did it everytime he came in to buy something
He was one lazy bastard and apprantley he did it everytime he came in to buy something
06-13-02, 06:58 PM
#87
Member
Join Date: Nov 2000
Location: A moon of the Holy Planet Purgatory
Posts: 227
Likes: 0
Received 0 Likes
on
0 Posts
I worked in book retail for a number of years, and can relate to almost every experience mentioned in this thread, in some guise or other.
A couple of faves from my own experience are:
People asking for a book, but they don't know the title, they don't know the author, they don't even know what the damn thing is about. When asked how they've come to desire a book about which they know nothing at all, they say they heard about it on Oprah or some such.
When asked if a book they're is looking for is fiction or non-fiction, the customer doesn't know what those terms mean.
A customer comes in and asks "Where's your non-fiction section?" (For those who don't get it, it's like the story related earlier of someone going into Best Buy and asking "where's your electronics?")
Working for a big used and remaindered book chain, there were numerous occasions of the following scenario:
A customer comes up to the "sell your stuff here" counter, plops down a rancid old box full of smelly, moldy, pet-fur coated, insect-infested old books that have obviously been sitting in a garage (or a swamp) for a very long time. No exaggeration: The stuff is so nasty that you wouldn't even think to try donating it to a charity, becuase it would come off as an insult.
Since the company guaranteed that an offer would be made on "anything printed or recorded," we'd have to offer something for this garbage - even if it's a token offer of, say, .25 cents for the whole lot. On hearing such an offer - along with a reasonable explanation as to what it's based on - the customer gets pissed off, grabs the box, then ceremoniously stomps out to the dumpster behind the store and dumps the box and its contents. Guess he showed us.
And once again, this happened quite a number of times with different people.
Yes, in reference to many earlier posts, a pet peeve of many retail clerks is the "do you work here?" line; it used to bug me as much as it did everyone else. On a couple of occasions, when fielding this question with a book in one hand and a price gun in the other, I'd simply reply "no, sorry" and wait for a reaction.
But over the years I gradually became aware that some - perhaps even many - customers use that line to offset their awkwardness in approaching and getting the attention of the clerk... and I felt something that I suspect is a glimmering of compassion for them.
An interesting sociological observation from many years in retail:
a) Women are more likely than men to air a complaint about a customer-service issue.
b) A female customer's complaint is likely to prove more effective than that of a male customer. In other words, a female customer will be more likely to get her way.
I'd be interested in hearing if anyone else can either verify or contra-verify this observation. A number of people I've worked with, including - and especially - fellow managers of both genders, have claimed to recognize the phenomenon in action. For the record, whether either statement is true or not, I don't believe there is anything "negative" to be inferred regarding either gender. It's just an observation.
Finally, I agree whole-heartedly with the individual near the top of this thread who said everyone should be required to do a tour of duty in retail for at least one year. I've said that for years, and stand by it unreservedly.
A couple of faves from my own experience are:
People asking for a book, but they don't know the title, they don't know the author, they don't even know what the damn thing is about. When asked how they've come to desire a book about which they know nothing at all, they say they heard about it on Oprah or some such.
When asked if a book they're is looking for is fiction or non-fiction, the customer doesn't know what those terms mean.
A customer comes in and asks "Where's your non-fiction section?" (For those who don't get it, it's like the story related earlier of someone going into Best Buy and asking "where's your electronics?")
Working for a big used and remaindered book chain, there were numerous occasions of the following scenario:
A customer comes up to the "sell your stuff here" counter, plops down a rancid old box full of smelly, moldy, pet-fur coated, insect-infested old books that have obviously been sitting in a garage (or a swamp) for a very long time. No exaggeration: The stuff is so nasty that you wouldn't even think to try donating it to a charity, becuase it would come off as an insult.
Since the company guaranteed that an offer would be made on "anything printed or recorded," we'd have to offer something for this garbage - even if it's a token offer of, say, .25 cents for the whole lot. On hearing such an offer - along with a reasonable explanation as to what it's based on - the customer gets pissed off, grabs the box, then ceremoniously stomps out to the dumpster behind the store and dumps the box and its contents. Guess he showed us.
And once again, this happened quite a number of times with different people.
Yes, in reference to many earlier posts, a pet peeve of many retail clerks is the "do you work here?" line; it used to bug me as much as it did everyone else. On a couple of occasions, when fielding this question with a book in one hand and a price gun in the other, I'd simply reply "no, sorry" and wait for a reaction.
But over the years I gradually became aware that some - perhaps even many - customers use that line to offset their awkwardness in approaching and getting the attention of the clerk... and I felt something that I suspect is a glimmering of compassion for them.
An interesting sociological observation from many years in retail:
a) Women are more likely than men to air a complaint about a customer-service issue.
b) A female customer's complaint is likely to prove more effective than that of a male customer. In other words, a female customer will be more likely to get her way.
I'd be interested in hearing if anyone else can either verify or contra-verify this observation. A number of people I've worked with, including - and especially - fellow managers of both genders, have claimed to recognize the phenomenon in action. For the record, whether either statement is true or not, I don't believe there is anything "negative" to be inferred regarding either gender. It's just an observation.
Finally, I agree whole-heartedly with the individual near the top of this thread who said everyone should be required to do a tour of duty in retail for at least one year. I've said that for years, and stand by it unreservedly.
Last edited by osokin; 06-13-02 at 07:02 PM.
06-13-02, 09:33 PM
#88
DVD Talk Special Edition
Join Date: Sep 1999
Posts: 1,507
Likes: 0
Received 0 Likes
on
0 Posts
Ive worked in a big wine/liquor store for 5 years now and i get a bit of everything mentioned so far
1) 80% of the store is red wine. People walk in and browse for a bit and ask
"Wheres the red wine"
Then i show it to them and they say "This is red"
No its green people.
2)I always have people ask me if i work there. No i just have a handtruck full of cases with a price gun in my hand, putting stuff on the shelf for the fun of it.
3)We have a half price barrell for stuff we will no longer carry.
Its really sad people cant take half of numbers like $12,$10, $8.
Also one time i was at best buy buying some dvd's wearing a bright blue shirt (same color as there employees) and i must have helped 10 people find a movie they were looking for as i played along. As i was leaving a manager came up to me and said, that old lady you just halped came up to me and said you are a great employee. I just laughed and paid for my dvd;s and left
capt
1) 80% of the store is red wine. People walk in and browse for a bit and ask
"Wheres the red wine"
Then i show it to them and they say "This is red"
No its green people.
2)I always have people ask me if i work there. No i just have a handtruck full of cases with a price gun in my hand, putting stuff on the shelf for the fun of it.
3)We have a half price barrell for stuff we will no longer carry.
Its really sad people cant take half of numbers like $12,$10, $8.
Also one time i was at best buy buying some dvd's wearing a bright blue shirt (same color as there employees) and i must have helped 10 people find a movie they were looking for as i played along. As i was leaving a manager came up to me and said, that old lady you just halped came up to me and said you are a great employee. I just laughed and paid for my dvd;s and left
capt
06-15-02, 12:46 PM
#89
Member
Join Date: Jun 2002
Posts: 225
Likes: 0
Received 0 Likes
on
0 Posts
I got confused for a Target employee the other day (I was in a new red T-shirt) and although the real employee was there in the DVD aisle putting out new stuff, I helped a grandmother pick out a movie for her grandkids (The Muppet Movie) and scanned a street violating I Am Sam for someone else (I had a stack of my own stuff to scan and was headed that way anyway) to learn Target's regular price on it ($19.99).
I guess it happens to me all the time - I guess I'm a fairly approachable looking and reasonably clueful looking woman and whenever I'm shopping for DVDs or CDs I end up helping out other customers with recommendations and just general pointers on where to find stuff. Just the other day I recommended some online places to a very sweet Korean War veteran in Circuit City looking for a particular John Wayne DVD box set.
I'd say (as a seller - I do online sales and memorabilia shows with a small independent retailer that deals in CDs and DVDS) that a lot of the chain stores lose business due to poor management. An example: If you carry 1000 copies of Harry Potter or Blackhawk Down that's fine but you shouldn't do that at the expense of carrying a good variety of other titles. Most consumers get frustrated once they've bought their copy of Harry or Blackhawk and can't find anything else to buy. The only thing going for the chains is their pricing but once you've bought what interests you that they have cheap, you're stuck, having to go to retail-only sellers (like Barnes & Noble) or online. Personally I like to pick up the boxes of 'weird' DVDs and look them over before I decide to buy them but I can't do that if the store doesn't carry it in the first place. And management doesn't reward employees properly for trying to help customers at big chains so there's little incentive for the employees to try (the stocker at Target ignored the customers and kept racking stuff before vanishing 15 minutes later).
As for customers being 'dumb' - the vast majority of them who ask 'do you work here?' are really giving management some info they haven't picked up on - that shoppers like to at least know where to turn if they need help. The employees don't need to do a big spiel (like Circuit City) but an occasional walk-through by their department and a quick nod or 'hello' to the customers there goes a long way towards a happy customer.
My 2 cents
Infinite
I guess it happens to me all the time - I guess I'm a fairly approachable looking and reasonably clueful looking woman and whenever I'm shopping for DVDs or CDs I end up helping out other customers with recommendations and just general pointers on where to find stuff. Just the other day I recommended some online places to a very sweet Korean War veteran in Circuit City looking for a particular John Wayne DVD box set.
I'd say (as a seller - I do online sales and memorabilia shows with a small independent retailer that deals in CDs and DVDS) that a lot of the chain stores lose business due to poor management. An example: If you carry 1000 copies of Harry Potter or Blackhawk Down that's fine but you shouldn't do that at the expense of carrying a good variety of other titles. Most consumers get frustrated once they've bought their copy of Harry or Blackhawk and can't find anything else to buy. The only thing going for the chains is their pricing but once you've bought what interests you that they have cheap, you're stuck, having to go to retail-only sellers (like Barnes & Noble) or online. Personally I like to pick up the boxes of 'weird' DVDs and look them over before I decide to buy them but I can't do that if the store doesn't carry it in the first place. And management doesn't reward employees properly for trying to help customers at big chains so there's little incentive for the employees to try (the stocker at Target ignored the customers and kept racking stuff before vanishing 15 minutes later).
As for customers being 'dumb' - the vast majority of them who ask 'do you work here?' are really giving management some info they haven't picked up on - that shoppers like to at least know where to turn if they need help. The employees don't need to do a big spiel (like Circuit City) but an occasional walk-through by their department and a quick nod or 'hello' to the customers there goes a long way towards a happy customer.
My 2 cents
Infinite
06-17-02, 07:25 AM
#90
Senior Member
Join Date: Feb 2001
Posts: 908
Likes: 0
Received 0 Likes
on
0 Posts
2 examples come to mind
1) I was rigt out of H.S working at a local gas station. A young girl pulls up and says "Could you fill it up please?" I reply, "With what (meaning unleade, super, or leaded, yes it was that long ago). She looks at the gas pumps, turns to me and says, "With Gas"
2) A few years later I had a PT job t a pizzera. A lady comes in and orderes a meatball parm with no cheese. I say, "So you would like a Meatball hero"? Say sys, "NO!!!! I want a meatball parm with no cheese" I tell her that a MBP with no cheese is a MB hero. She gets pised and says "One more time I want a ...."
When she was done I just said, "Sorry my mistake"
1) I was rigt out of H.S working at a local gas station. A young girl pulls up and says "Could you fill it up please?" I reply, "With what (meaning unleade, super, or leaded, yes it was that long ago). She looks at the gas pumps, turns to me and says, "With Gas"
2) A few years later I had a PT job t a pizzera. A lady comes in and orderes a meatball parm with no cheese. I say, "So you would like a Meatball hero"? Say sys, "NO!!!! I want a meatball parm with no cheese" I tell her that a MBP with no cheese is a MB hero. She gets pised and says "One more time I want a ...."
When she was done I just said, "Sorry my mistake"
06-17-02, 06:44 PM
#92
Member
Join Date: Aug 2000
Posts: 86
Likes: 0
Received 0 Likes
on
0 Posts
Unfortunately here in the South most people that shop at the retail store where I work (it's the largest retailer in the world, hint hint) are stupid inbred morons. They have no patience, no common sense and no education.
06-17-02, 09:59 PM
#93
DVD Talk Gold Edition
Join Date: Oct 1999
Location: New Jersey, where the state motto should be Leave No Tree Standing
Posts: 2,073
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by osokin
An interesting sociological observation from many years in retail:
a) Women are more likely than men to air a complaint about a customer-service issue.
b) A female customer's complaint is likely to prove more effective than that of a male customer. In other words, a female customer will be more likely to get her way.
I'd be interested in hearing if anyone else can either verify or contra-verify this observation.
An interesting sociological observation from many years in retail:
a) Women are more likely than men to air a complaint about a customer-service issue.
b) A female customer's complaint is likely to prove more effective than that of a male customer. In other words, a female customer will be more likely to get her way.
I'd be interested in hearing if anyone else can either verify or contra-verify this observation.
And women usually got what they wanted moreso than men. I think there's 2 wildly different reasons why. First, women can usually be much nicer when asking or complaining about something. If the customer was nice to me, I was nice to them. Second, a woman can also fly off the handle very easily and become extremely bitchy. At that point you give them whatever they want, or as close to it, just to get rid of them.
Men tend to be gruff or nonchalant about dealing with customer service, though probably not at someplace like a Home Depot.
06-18-02, 02:35 AM
#94
Member
Join Date: Jun 2002
Location: Melbourne, Victoria, Australia
Posts: 203
Likes: 0
Received 0 Likes
on
0 Posts
i work at a cinema, and i was selling tickets to this girl for a Saturday evening session of Ocean's 11 which was close to selling out. We allocate seating to maximise profits and minimise complaints, and I had to allocate her some seats on the computer system. There were only seats down the front four rows, and after telling her they were the only ones left, she repeatedly kept asking "is there anything further back?"
Also, we have 8 cinemas which are located on 3 levels. We always direct patrons to their cinema and level, but you always get idiots who don't listen, only to walk 10 metres and then turn around to ask "where am i going?"
Which reminds me of the other night when i was allocating and directing people to their seats for Spiderman, and this kid walks in so i ask him "do you need help to find your seat?" He promptly ignores me, then walks back out two minutes later. Then he returns, i ask him again and he ignores me again. The film starts and three people come into the movie late. I lead them to their seats and guess who's sitting in them? I tell him and his friends they have to move, and he has this look of great disappointment. I had great satisfaction in moving him to his seat right up the back of this huge cinema...
Also, we have 8 cinemas which are located on 3 levels. We always direct patrons to their cinema and level, but you always get idiots who don't listen, only to walk 10 metres and then turn around to ask "where am i going?"
Which reminds me of the other night when i was allocating and directing people to their seats for Spiderman, and this kid walks in so i ask him "do you need help to find your seat?" He promptly ignores me, then walks back out two minutes later. Then he returns, i ask him again and he ignores me again. The film starts and three people come into the movie late. I lead them to their seats and guess who's sitting in them? I tell him and his friends they have to move, and he has this look of great disappointment. I had great satisfaction in moving him to his seat right up the back of this huge cinema...
06-18-02, 03:10 AM
#95
DVD Talk Special Edition
Join Date: Sep 2001
Location: Originally From The Keystone State
Posts: 1,859
Likes: 0
Received 1 Like
on
1 Post
Originally posted by Moppy007
i work at a cinema, and i was selling tickets to this girl for a Saturday evening session of Ocean's 11 which was close to selling out. We allocate seating to maximise profits and minimise complaints, and I had to allocate her some seats on the computer system.
i work at a cinema, and i was selling tickets to this girl for a Saturday evening session of Ocean's 11 which was close to selling out. We allocate seating to maximise profits and minimise complaints, and I had to allocate her some seats on the computer system.
06-18-02, 04:08 AM
#96
DVD Talk Limited Edition
Originally posted by Moppy007
Also, we have 8 cinemas which are located on 3 levels.
Also, we have 8 cinemas which are located on 3 levels.
Where is this place?
06-18-02, 06:11 AM
#97
Member
Join Date: Jun 2002
Location: Melbourne, Victoria, Australia
Posts: 203
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by dvd-fanman
Is this a national chain of theaters? I've NEVER heard of a theater doing this, at least they don't here in PA where I'm from.
Is this a national chain of theaters? I've NEVER heard of a theater doing this, at least they don't here in PA where I'm from.
And the cinema i work at has four cinemas on the ground floor, one huge (500 seats) cinema on level 1, and three on level 2.
I haven't been to the US, i'm guessing there's no seating allocation or cinema multiplexes there?
06-18-02, 09:35 AM
#98
DVD Talk Gold Edition
Join Date: Oct 1999
Location: New Jersey, where the state motto should be Leave No Tree Standing
Posts: 2,073
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by Moppy007
And the cinema i work at has four cinemas on the ground floor, one huge (500 seats) cinema on level 1, and three on level 2.
I haven't been to the US, i'm guessing there's no seating allocation or cinema multiplexes there?
And the cinema i work at has four cinemas on the ground floor, one huge (500 seats) cinema on level 1, and three on level 2.
I haven't been to the US, i'm guessing there's no seating allocation or cinema multiplexes there?
And there certainly are multiplexes, in fact as they get larger - 24 screen complexes are pretty common now - they invent new terms for them - megaplexes, gigaplexes, etc. Just that in the US all of the cinemas tend to be spread out on one level over several acres. I think there are a few multiplexes in cities, such as NYC, where there might be cinemas on multiple levels, usually below ground.
06-20-02, 03:33 PM
#99
How about customers who complain about something free? Every week at the first grocery store I worked at, we often had a free item with a coupon and a twenty five dollar purchase. Of course, it wasn't much. Medium eggs, cheap bacon, a can of generic vegetables, or something that really wasn't all that expensive to begin with, but if you bought that much it groceries and you needed it, it was free. I lost count of how many people complained that it wasn't their favorite name brand or that it wasn't the more expensive variety. Like when they pick up the ground sirloin and complain when you tell them that's not the free hamburger, the 80% lean hamburger is free this week. If you don't like it, don't get it.
I actually told a customer this once. This was at the video store I work at. We had a promotion where if you brought back a two day release back by a certain time early, you got a free single serving of microwave pop corn, retail 79¢ by the way. Of course we had people complain that was all they got, but this one guy in particular would not shut up about it. From the moment he walked thru the door to time he got to the exit, all he did was complain that is all he got for bringing back the movie early. I mean, it was literally unbelievable how many times he managed to complain about it during the short walk from the door to the pop corn on the shelf to the exit. I finally got tired of it and said, "You don't have to take it, you know." He looked angrilly at me and just walked out.
I say if something is free you have no right to complain about the quality. If you don't like it, pay for something you want or prefer or leave the free item there and save the store employees your complaining.
I actually told a customer this once. This was at the video store I work at. We had a promotion where if you brought back a two day release back by a certain time early, you got a free single serving of microwave pop corn, retail 79¢ by the way. Of course we had people complain that was all they got, but this one guy in particular would not shut up about it. From the moment he walked thru the door to time he got to the exit, all he did was complain that is all he got for bringing back the movie early. I mean, it was literally unbelievable how many times he managed to complain about it during the short walk from the door to the pop corn on the shelf to the exit. I finally got tired of it and said, "You don't have to take it, you know." He looked angrilly at me and just walked out.
I say if something is free you have no right to complain about the quality. If you don't like it, pay for something you want or prefer or leave the free item there and save the store employees your complaining.