pan2

I've been trying to buy a few DVDs from DDD for the last week or so. Whenever I try to buy an item there's a page error with a message telling me to consult the Cold Fusion manual. Anyone know what's going on?

DeepDiscount

Dear Pan2,

I'm sorry for the errors that you have been receiving at DeepDiscountDVD.com. Would you email me at [email protected] and let me know what products you were purchasing and where in the shopping process the error was occuring.

Again, I do apologize for the errors and I will do everything possible to resolve the issue promptly.

Sincerely,

David Barker
[email protected]

LBPound

They've been doing stuff with their site which is causing lots of problems with the website and with their Customer Service e-mail.

devilpants

They're all jacked up. My order is labelled "OPEN" with no charge to my card, but my credit card company tells me I've already been charged for the order. Hey, as long as I get my discs I'm happy.

Mattalos

Me too. Was charged. Still says OPEN... We'll see how it goes.

LBPound

My brother's order is shown as OPEN, but hasn't been charged and no response from CS to his e-mails. My experiences have been nothing like that...so it's kinda weird. I myself am waiting for DVDs I ordered two weeks ago that STILL haven't arrived.

devilpants

Man oh man. Who died?

Glennica

I just got off the phone with DDD customer service. All of my outstanding preorders (5 items) have been canceled, and they could not give me a reason why. I know that there's nothing wrong with my credit card info, they just charged two DVDs to it on the 11th.

Why did I have to call them to get these orders replaced? Why didn't they at least send me an email to tell me there was a problem?

It seems to me that they are just throwing away customers by letting these technical glitches cancel orders without notifying anyone.

I've had to order Better Off Dead elsewhere. I hope that they can deliver all of my 8/6 preorders without any more problems, or they will lose me to DVD Empire permanently.

LBPound

These are not good signs at all...I hope they're still around when my 8/27 pre-order is due to ship.

devilpants

I'm sorry to hear it. On a lighter note, Barnes & Noble gives free s&h on all orders if you buy two or more dvd's. You don't get those kick-ass prices, though.

starri

And the free shipping can take much, much longer than media mail if you're unlucky.

devilpants

Got my order today.
It didn't take any longer than the orders I've placed before, so they're still solid gold.
I would take care of that website problem, though.

elise

It seems as though orders stay "open" for a long time. I got Pearl Harbor VS weeks ago and it's still labelled as "open." As long as I get my stuff at their good prices, I'm satisfied.

Glennica

It's been 5 days since I called DDD about my orders for 8/6. They had taken my phone number and promised to call me with a reason that every single one of my orders had been canceled, and they said that they would place the orders for me again.

Of course, they never called me back. I called them today and was told that all of my orders still had a status of Canceled. The only thing that they offered to do for me was place the orders again - They were supposed to do that 5 days ago!

So I ended up ordering my 4 titles for 8/6 from DVD Empire. The total price was 6 cents less than DDD, and I know that DVD Empire will not subject me to these kinds of hassles.

So long DDD, I won't be purchasing from you again.

Bitgod

I've bought a few things from DDD without a problem, but I'm a little worried at the moment about my UFO order, I noticed my CC was charged for it last Wednesday, but I haven't gotten any emails that it's shipped, and the web site says it hasn't been shipped and I haven't been billed.

Movie_Man

Did you consult your manual?

mekeez

They are in the middle of an upgrade and seemed to want to fix things for people. I would get the CSR's name so you can follow up if you have to. I always do since it helps sort out what has or hasn't been done. In any case the phone number which I posted on the other two threads is 800-258-1995.

RonG617

After the demise of my Amazon NextCard I decided to give DDD all of my dvd orders which came to around $250 since they had a good reputation. I placed 3 orders, which took forever with all of the error messages and slowness of the site. I then didn't receive a confirmation for any of the orders, which also didn't show up on the web site for 4 days. After a problem with my first shipment, I decided to cancel the entire lot, which I did by phone. I then received another item in the mail. I checked the order status online and saw that everything was still listed as open. I called again, and was assured that everything was now cancelled. Today I received and was billed for 4 copies of Collateral Damage, which I now have to send back and dispute the charge. I checked the web site and saw that everything is still listed as open, so I called again. They could not explain why I would be sent 4 copies of this movie, but again I was assured that everything was cancelled. But I guess I won't know until I see what the mail brings. This might be the single worst experience I have ever had with a company. I am afraid to even re-order my dvd's with another company for fear that DDD will just keep sending me the stuff I cancelled, along with anything else that seems to just pop up on the computer. I will not be ordering with them again.

RonG617

Just another note to be fair. The customer service is excellent, and they do seem to honestly care, so I may give them one more try when they get everything worked out

Glennica

After I posted here yesterday, I received an email response from a Mr. Barker, who kindly apologized for the problems that I encountered and assured me that "The updates to our order processing system have been completed." Because of his sincere apology to me, I have decided that I will try placing another order with Deep Discount DVD in the future.

However, my Order Status page also shows several open orders even though Customer Service says that all of my orders were canceled. I'm worried that perhaps these orders are not canceled and will ship anyway. I'll have to wait and see.

I'm not convinced that the DDD order system has been fixed, and I will be waiting several weeks at least before I attempt another order with them. But I do appreciate their efforts to retain my business. Perhaps they should enable their telephone customer service people to do more for the customer in this type of situation.

hardtack

I am currently still waiting on an order that shipped on the 2nd July (granted I am in Australia, but that is still an inordinately long time). I just tried to access the DDD home page and am getting the following error, which does not really give me a lot of encouragement:

Error Occurred While Processing Request

Error Diagnostic Information

An error occurred while attempting to establish a connection to the server.

The most likely cause of this problem is that the server is not currently running. Verify that the server is running and restart it if necessary.

Unix error number 2 occurred: No such file or directory

Are others getting this same error, or is it just me? Would the DDD rep who posted earlier in this thread care to respond and tell us what is going on?

I certainly hope this is not an indication that DDD got in too deep. I have emailed them regarding my missing order (copying to the dnbarker address) so hopefully a quick response will allay any fears/concerns I currently have.

regards, Tim...

OldDog

I am getting the same error at DDD.

Seems like they have had a lot of site problems recently.

hardtack

Well, further to my post immediately above, my email got returned to me with a Delivery Failure - User Unknown result - so I guess their server really is down.

Hopefully this D Barker person will see me right though

regards, Tim...

DrS

Mr. Barker, and his cust service head, Mr. Mejorado, sent me two nice and helpful emails today. I'm sure they are trying to do right by me, and also fix their site (which still seems broken). This server/software upgrade really seems to have blown up in their faces. I hope for all of our sakes, they tame their problems in short order.

If you email Mr. Barker directly, that may help things along.

D

starri

I had one open order before that upgrades that's still open, and I did an order yesterday that went off without a hitch. I'm sorry the rest of y'all're having such a hard time of it, though.