Another Best Buy Rant - Banned from their store with false accusations
01-26-08, 05:52 PM
#52
Suspended
Join Date: Jun 2006
Location: Peoria, IL
Posts: 272
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Shampoohorn
You won't be charged for returns from amazon. They provide a return label. But jesus, you sound crazy. I'm sure it was a collective agreement from the employees to ban you. You might have been within your right and policies of the store, but what you described sounds fishy and annoying (for those who had to deal with your constant returns).
I did get a $10 GC, though, when I wrote how I wasn't happy with the way they'd handled my return.
01-26-08, 05:54 PM
#53
Member
Thread Starter
Join Date: Sep 2007
Posts: 123
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by fitlissa76
You returned tea because you didn't like it ? Are you insane ? (I think maybe you are, actually)
If you hadn't tried that tea before then you bought it knowing it was something you hadn't tried & might not like. The rest of us have to actually use food when it's opened, tea bag or no. That's just not something you should be returning. Cheese, if spoiled when bought & returned the next day once opened & the customer realized the cheese was spoiled, sure... return it. I did that one time with fish & it was the very next day. The store apologized & was happy to supply me with a new fish from the meat department. Waiting a week, though ? I don't think so. There's no way for the store to know you didn't leave the cheese out on the counter after a week. Once it's out of the store's hands it's not their fault if it goes bad. Contact the manufacturer/packager of the cheese if you have a problem & let them know what happened. I've done that when Pepsi went flat after 1 day (this was a 2 liter) & I'd not had that problem before. I was sent coupons for free pepsi. There's a proper way to do things & you'd do well to learn.
If I bought tea, (which I've done, btw) thinking I might try something new that I hadn't tried before then if I didn't like it I'd know not to buy it the next time. I'd either finish up what I bought, give it away, or throw it away. (or use the grounds as fertilizer for my indoor plants)
Your sense of entitlement is outrageous ! Buying multiple copies of DVDs "just in case" ...... you have a severe problem & you might do well to get some psychological counselling.
If you hadn't tried that tea before then you bought it knowing it was something you hadn't tried & might not like. The rest of us have to actually use food when it's opened, tea bag or no. That's just not something you should be returning. Cheese, if spoiled when bought & returned the next day once opened & the customer realized the cheese was spoiled, sure... return it. I did that one time with fish & it was the very next day. The store apologized & was happy to supply me with a new fish from the meat department. Waiting a week, though ? I don't think so. There's no way for the store to know you didn't leave the cheese out on the counter after a week. Once it's out of the store's hands it's not their fault if it goes bad. Contact the manufacturer/packager of the cheese if you have a problem & let them know what happened. I've done that when Pepsi went flat after 1 day (this was a 2 liter) & I'd not had that problem before. I was sent coupons for free pepsi. There's a proper way to do things & you'd do well to learn.
If I bought tea, (which I've done, btw) thinking I might try something new that I hadn't tried before then if I didn't like it I'd know not to buy it the next time. I'd either finish up what I bought, give it away, or throw it away. (or use the grounds as fertilizer for my indoor plants)
Your sense of entitlement is outrageous ! Buying multiple copies of DVDs "just in case" ...... you have a severe problem & you might do well to get some psychological counselling.
but, regardless of my psychotic behavior, my hording, BB losing $ on me (that's debatable), there was no jusitification for the management staff to have treated me like that. like i said, had he politely informed me of the situation, and the reprecussions of my continuing my actions, i would have accepted and abided. there was no reason to treat me the way they did.
01-26-08, 06:33 PM
#54
DVD Talk Legend
Originally Posted by fitlissa76
Actually, Amazon supplies a label, but it's not a pre-paid l label. I had to return 2 DVDs that were damaged this holiday season & they would not give me a pre-paid label. They also promised to refund my shipping charges to ship back to them, which they never did.
I did get a $10 GC, though, when I wrote how I wasn't happy with the way they'd handled my return.
I did get a $10 GC, though, when I wrote how I wasn't happy with the way they'd handled my return.
01-26-08, 06:58 PM
#56
Senior Member
Join Date: Aug 2006
Posts: 810
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Artman
Try not buying anything on a Tues one week.... than another wk. It will get easier. Do something with the extra hour you have that day.
01-26-08, 07:56 PM
#58
Member
Thread Starter
Join Date: Sep 2007
Posts: 123
Likes: 0
Received 0 Likes
on
0 Posts
regardless of his reasons, regardless if i'm crazy, regardless if the staff is tired of dealing with me, regardless of (maybe) the store loses $ from some of my transactions or not,
there was no justification for him being rude to me, nor making up reasons for banning me. being polite and upfront about the situation would have been ok. there was no reason for him to make rude, wild accusations as an excuse for banning me. for him to say it was his store and he could do what he wanted would be OK if he owned a mom & pop store and he was the soup nazi. but he's not. he still represents the corporation.
there was no justification for him being rude to me, nor making up reasons for banning me. being polite and upfront about the situation would have been ok. there was no reason for him to make rude, wild accusations as an excuse for banning me. for him to say it was his store and he could do what he wanted would be OK if he owned a mom & pop store and he was the soup nazi. but he's not. he still represents the corporation.
01-26-08, 08:00 PM
#59
DVD Talk Platinum Edition
Join Date: Sep 2000
Posts: 3,380
Likes: 0
Received 0 Likes
on
0 Posts
Sillymonkey - if your story is as you have presented it, corporate customer service will certainly back you up - make sure they know who you are so they can find your purchasing history in their system. A customer who spends $15K+/year is worth at least 10 normal customers, despite what all the apologists here seem to think.
I would expect some major sucking up from Best Buy -- both corporate and local. Anything less, and you should rip up that RZ card in front of them, and start looking for a new hobby that won't tempt you into spending a dime with them for a few years.
PS - there is not one damn thing wrong with returning a box of tea because it tastes bad! How else is one supposed to find out what it tastes like? All those stores, including walmart say "Satisfaction Guaranteed" - which applies to exactly that kind of situation. They take on the risk of returns from unhappy shoppers in exchange for shoppers being willing to try something new - and eventually buy more stuff from them.
I would expect some major sucking up from Best Buy -- both corporate and local. Anything less, and you should rip up that RZ card in front of them, and start looking for a new hobby that won't tempt you into spending a dime with them for a few years.
PS - there is not one damn thing wrong with returning a box of tea because it tastes bad! How else is one supposed to find out what it tastes like? All those stores, including walmart say "Satisfaction Guaranteed" - which applies to exactly that kind of situation. They take on the risk of returns from unhappy shoppers in exchange for shoppers being willing to try something new - and eventually buy more stuff from them.
01-26-08, 08:16 PM
#60
Senior Member
Join Date: Aug 2006
Posts: 810
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Jah-Wren Ryel
PS - there is not one damn thing wrong with returning a box of tea because it tastes bad! How else is one supposed to find out what it tastes like? All those stores, including walmart say "Satisfaction Guaranteed" - which applies to exactly that kind of situation. They take on the risk of returns from unhappy shoppers in exchange for shoppers being willing to try something new - and eventually buy more stuff from them.
01-26-08, 08:18 PM
#61
Member
Thread Starter
Join Date: Sep 2007
Posts: 123
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Jah-Wren Ryel
Sillymonkey - if your story is as you have presented it, corporate customer service will certainly back you up - make sure they know who you are so they can find your purchasing history in their system. A customer who spends $15K+/year is worth at least 10 normal customers, despite what all the apologists here seem to think.
I would expect some major sucking up from Best Buy -- both corporate and local. Anything less, and you should rip up that RZ card in front of them, and start looking for a new hobby that won't tempt you into spending a dime with them for a few years.
PS - there is not one damn thing wrong with returning a box of tea because it tastes bad! How else is one supposed to find out what it tastes like? All those stores, including walmart say "Satisfaction Guaranteed" - which applies to exactly that kind of situation. They take on the risk of returns from unhappy shoppers in exchange for shoppers being willing to try something new - and eventually buy more stuff from them.
I would expect some major sucking up from Best Buy -- both corporate and local. Anything less, and you should rip up that RZ card in front of them, and start looking for a new hobby that won't tempt you into spending a dime with them for a few years.
PS - there is not one damn thing wrong with returning a box of tea because it tastes bad! How else is one supposed to find out what it tastes like? All those stores, including walmart say "Satisfaction Guaranteed" - which applies to exactly that kind of situation. They take on the risk of returns from unhappy shoppers in exchange for shoppers being willing to try something new - and eventually buy more stuff from them.
that one wasn't up to par, at least not to my liking. i would see a problem if i'd returned an empty box and wanted my $ back but i only used 1 bag. why should i drink more of it if i don't like it and why should i throw over $2 away for nothing? that's $ towards another dvd (ok sorry, addicted here)
i didn't ask coporate for anything other than an explaination for my treatment and an apology for management rudeness. if they too feel that the ban was justified, i can accept that.
01-26-08, 08:28 PM
#62
Member
Thread Starter
Join Date: Sep 2007
Posts: 123
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by domino harvey
An opened box of tea isn't resalable, they have to damage it out and that costs the store money. I'm somewhat in sillymonkey's corner on the Best Buy issue, but make no mistake: Normal people do not return food that tastes bad to them. Normal people chalk it up to the risk of trying something new and just throw it away. How self-entitled can someone be to think they can return food they don't like?
01-26-08, 08:30 PM
#63
DVD Talk Platinum Edition
Join Date: Sep 2000
Posts: 3,380
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by domino harvey
An opened box of tea isn't resalable, they have to damage it out and that costs the store money.
That's a cost of doing business. One box of tea, probably less than $5, to retain a loyal customer? Any businessman knows the decision is obvious. The fact that they did take it back without any bitching is further proof.
Normal people do not return food that tastes bad to them. Normal people chalk it up to the risk of trying something new and just throw it away. How self-entitled can someone be to think they can return food they don't like?
01-26-08, 09:18 PM
#64
DVD Talk Limited Edition
Join Date: Jun 1999
Location: Export, PA
Posts: 5,589
Likes: 0
Received 0 Likes
on
0 Posts
This seems like a very odd and inefficient way to shop to me. I can see making returns but needing to do it on a very regular basis is just weird and would cause any normal person to become suspect.
01-26-08, 09:48 PM
#66
DVD Talk Platinum Edition
Wow, you seem to be exactly the customer that every store is afraid of. I work in a small family retail business and if you would try that with me you would have been banned or whatever you want to call it long time ago. I hope you only do this to bigger chains and not your little store around the corner as we can't afford to have you as a customer. I am sorry but your are stretching the rules as far as you can and then you complain about the consequences. That is just unbelievable. Your shopping/buying behavior is beyond me. Find some help and please stop complaining.
Dirk
Dirk
01-26-08, 09:54 PM
#67
DVD Talk Platinum Edition
Join Date: Sep 2000
Posts: 3,380
Likes: 0
Received 0 Likes
on
0 Posts
Dirk do you REALLY believe that she was stretching them "as far as [she] can?"
Don't you think returning a half-empty box of tea would be even FARTHER?
Or how about buying the ENTIRE stock of new releases on release day and returning all of them? Wouldn't that be even more HYPERBOLIC?
Don't you think returning a half-empty box of tea would be even FARTHER?
Or how about buying the ENTIRE stock of new releases on release day and returning all of them? Wouldn't that be even more HYPERBOLIC?
01-26-08, 10:12 PM
#68
Member
Thread Starter
Join Date: Sep 2007
Posts: 123
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by DirkUSA
Wow, you seem to be exactly the customer that every store is afraid of. I work in a small family retail business and if you would try that with me you would have been banned or whatever you want to call it long time ago. I hope you only do this to bigger chains and not your little store around the corner as we can't afford to have you as a customer. I am sorry but your are stretching the rules as far as you can and then you complain about the consequences. That is just unbelievable. Your shopping/buying behavior is beyond me. Find some help and please stop complaining.
Dirk
Dirk
but no, i don't feel bad for my buying behavior at big chain stores like walmart, best buy, CC, target etc. i am crazy.
i'm not complaining about the consequence of what happened due to my buying habits. i am complaining about how needlessly rude the manager was and how he lied about his reasons for banning me.
had he said, madam, your actions are costing our store too much $, we need to ban you because of this, i'd accept that.
but that's not what he said. he was rude & said he only wanted to deal with real customers. and that i keep buying up all their new inventory then returning it all so they cannot make any sales to their real customers. that to me is an outragous accusation for which he had no basis for, regardless of the abnormality of my buying habits.
01-26-08, 10:26 PM
#69
DVD Talk Platinum Edition
Originally Posted by sillymonkey
he only wanted to deal with real customers. and that i keep buying up all their new inventory then returning it all so they cannot make any sales to their real customers. that to me is an outragous accusation for which he had no basis for, regardless of the abnormality of my buying habits.
Dirk
01-26-08, 10:37 PM
#70
Member
Thread Starter
Join Date: Sep 2007
Posts: 123
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by DirkUSA
But isn't that what you are doing? Buying it on release day, then returning it weeks later and to top it you tell people that "they snooze, they loose" but what about the normal person that has to go to work and only gets to the store after work???? That person, which is me, is f...ked because people like you went to snatch the exclusives just to return them a few weeks later. Buying more copies of the same title has nothing to do with compulsive buying. That's just plain and simple insane. Sorry, but I pity you.
Dirk
Dirk
sorry but if you have to work and want to get your hands on an excl., you can always order online and arrange for a store pickup where you can pick it up anytime after work. it's not my fault if someone like you decides to take a chance and pick it up after work without reservation and finds stuff sold out
01-26-08, 10:56 PM
#71
Suspended
Join Date: Jun 2006
Location: Peoria, IL
Posts: 272
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by sillymonkey
yes, i don't see why people are on my back regarding the tea. not only does walmart say that, the tea company, celestal seasonings' box says that was well. btw. it is an awesome company. all the other flavors i got were great. and i've bought a lot from them, through walmart.
that one wasn't up to par, at least not to my liking. i would see a problem if i'd returned an empty box and wanted my $ back but i only used 1 bag. why should i drink more of it if i don't like it and why should i throw over $2 away for nothing? that's $ towards another dvd (ok sorry, addicted here)
i didn't ask coporate for anything other than an explaination for my treatment and an apology for management rudeness. if they too feel that the ban was justified, i can accept that.
that one wasn't up to par, at least not to my liking. i would see a problem if i'd returned an empty box and wanted my $ back but i only used 1 bag. why should i drink more of it if i don't like it and why should i throw over $2 away for nothing? that's $ towards another dvd (ok sorry, addicted here)
i didn't ask coporate for anything other than an explaination for my treatment and an apology for management rudeness. if they too feel that the ban was justified, i can accept that.
01-26-08, 10:58 PM
#72
DVD Talk Platinum Edition
I am wasting my time. Do whatever you feel like, but stop complaining. In my opinion you got what you deserved. Oh, and by the way not all stores that have exclusives let you order online for in store pick up.
Dirk
Dirk
01-26-08, 10:58 PM
#73
Member
Thread Starter
Join Date: Sep 2007
Posts: 123
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by fitlissa76
If it was Celestial Seasonings saying satisfaction was guaranteed then you needed to contact Celestial seasonings with the code number on the container, your receipt, your reason for dissatisfaction, & they would either send you a refund or a coupon for a free product. Again, not the right thing returning it to the store.