Amazon Fresh stores abandon cashier-less, walk out system
#1
DVD Talk God
Thread Starter
Amazon Fresh stores abandon cashier-less, walk out system
Apparently people complained about being charged for things they didn't buy.
And it was also expensive to maintain
For those who never shopped at these stores, you would check-in with your app and there are cameras all over the store, including the shelves. And the items you pick up and add to your shopping cart would be added to your account.
Once you walk out, it's billed to your Amazon account.
This short video when it launched explains how it worked.
There is an Amazon Fresh store near me and I don't visit it much. But, I did in one instance pick up a drink while I was shopping and was billed twice. I was already home when I realized it, so it was only a few bucks and not worth the hassle to make a stink of it. But, that happened when the store 1st opened.
Last edited by DJariya; 04-03-24 at 11:04 PM.
#2
DVD Talk Hero
Re: Amazon Fresh stores abandon cashier-less, walk out system
To me the takeaway from this is that it was a lot of manual work, they had a bunch of workers offshore manning cameras. I guess they hoped that they could use machine learning to get it more automated but it never worked out/was cheap enough I guess.
https://gizmodo.com/amazon-reportedl...res-1851381116
https://gizmodo.com/amazon-reportedl...res-1851381116
Just Walk Out was first introduced in 2016, presenting Amazon’s biggest and boldest innovation in grocery shopping. The technology seemed incredible, but there were some stumbles. It often took hours for customers to receive receipts after leaving the store, largely because offshore cashiers were rewatching videos and assigning items to different customers. The system of scanners and video cameras in each store is also incredibly expensive.
According to The Information, 700 out of 1,000 Just Walk Out sales required human reviewers as of 2022. This widely missed Amazon’s internal goals of reaching less than 50 reviews per 1,000 sales. Amazon called this characterization inaccurate, and disputes how many purchases require reviews.
According to The Information, 700 out of 1,000 Just Walk Out sales required human reviewers as of 2022. This widely missed Amazon’s internal goals of reaching less than 50 reviews per 1,000 sales. Amazon called this characterization inaccurate, and disputes how many purchases require reviews.
#3
DVD Talk Hall of Fame
Re: Amazon Fresh stores abandon cashier-less, walk out system
The one time I used a store that had it at LAX, it correctly billed me for what we purchased. I scanned in with my credit card, but it was my daughter who picked out what she wanted, and I believe she was holding it as we walked out. I wonder if that transaction required manual review.
Edit: Found this article from Amazon that explains the tech. Does not make any mention of the human workers required.
https://www.aboutamazon.com/news/ret...-walk-out-work
I just noticed in the article that it's just Amazon Fresh that is getting rid of Just Walk Out. Other companies and stores that use it (like the store I visited in LAX, or others mentioned in the Amazon article above) can continue to license it from Amazon. I wonder how they feel about it, now that Amazon Fresh stores themselves have abandoned it.
Last edited by TheBang; 04-04-24 at 11:14 AM.
#4
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Re: Amazon Fresh stores abandon cashier-less, walk out system
I’ve used it at the WNBA and NHL games here and not noticed any issues. But I might’ve just missed an additional $5 or whatever charge.
#5
DVD Talk Hero
Re: Amazon Fresh stores abandon cashier-less, walk out system
To clarify, the human workers were there to verify and correct mistakes made by the machine learning, and thus, provide reinforcement and training for the ML. But, apparently, even after all that work, it did not get good enough.
The one time I used a store that had it at LAX, it correctly billed me for what we purchased. I scanned in with my credit card, but it was my daughter who picked out what she wanted, and I believe she was holding it as we walked out. I wonder if that transaction required manual review.
Edit: Found this article from Amazon that explains the tech. Does not make any mention of the human workers required.
https://www.aboutamazon.com/news/ret...-walk-out-work
I just noticed in the article that it's just Amazon Fresh that is getting rid of Just Walk Out. Other companies and stores that use it (like the store I visited in LAX, or others mentioned in the Amazon article above) can continue to license it from Amazon. I wonder how they feel about it, now that Amazon Fresh stores themselves have abandoned it.
The one time I used a store that had it at LAX, it correctly billed me for what we purchased. I scanned in with my credit card, but it was my daughter who picked out what she wanted, and I believe she was holding it as we walked out. I wonder if that transaction required manual review.
Edit: Found this article from Amazon that explains the tech. Does not make any mention of the human workers required.
https://www.aboutamazon.com/news/ret...-walk-out-work
I just noticed in the article that it's just Amazon Fresh that is getting rid of Just Walk Out. Other companies and stores that use it (like the store I visited in LAX, or others mentioned in the Amazon article above) can continue to license it from Amazon. I wonder how they feel about it, now that Amazon Fresh stores themselves have abandoned it.
As far as smaller stores, I'd think the technology is much more accurate when you have a smaller selection and you're not a full fledged grocery store with thousands of items to keep track of.
#6
DVD Talk Legend
Re: Amazon Fresh stores abandon cashier-less, walk out system
I recall hearing about how people were hacking this system by putting some kind of spoofer on their cart that made it look like you were paying when you weren't, I wonder if those weren't getting caught properly.
#7
DVD Talk Hall of Fame
Re: Amazon Fresh stores abandon cashier-less, walk out system
I think you're confusing Just Walk Out with self-checkout.
#9
DVD Talk Hero
Re: Amazon Fresh stores abandon cashier-less, walk out system
I see Amazon Fresh stores all over the place and rarely see them busy unlike just about every other grocery store. They've also placed them in unexpected venues. I guess they try avoiding competing directly against traditional grocery chains.
#10
DVD Talk Legend
Re: Amazon Fresh stores abandon cashier-less, walk out system
I guess I was thinking they were one and the same...
They put in one near us and when we go in to return Amazon orders, the stores are always fully staffed but there's usually only a couple actual customers.
But what I do notice far more often is the Amazon employees putting together the delivery shipments, so that option seems to be kinda popular.
But what I do notice far more often is the Amazon employees putting together the delivery shipments, so that option seems to be kinda popular.