Questions about Columbia House? Ask them here, Part II
#126
Challenge Guru & Comic Nerd
Originally Posted by ThaGoddfather
I recently ordered 10 dvds from Ch.com and i just got a package for containing only 8 dvds. Will they send me another package with 2 more dvds that i bought?
Seriously now, was there an invoice in your package? Did you check the online status of your order?
Every company that uses mail order often sends items in separate packages.
#127
Originally Posted by zombeaner
I ordered Gandhi as part of my enrollment package. I received it, it was in fine shape, but when I put in the second disc of extras, it was entirely in Japanese. All of the copyright warnings and the menus are exclusively in Japanese. The content is obviously in English, however, you have to guess what you are requesting because the menu is unreadable. Is there any recourse? I know that the enrollment packages are promotional items and are therefore not in my order history. Has anyone else received Gandhi in the same condition?
Just email them with the details and be sure to state the selection was part of your enrollment package. They should send out a replacement along with a pre-paid label for returning the defective unit. Just be sure to ask for a pre-paid label to return the defective selection. They may do this automatically, but I always ask.
#128
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the one time i got a defective DVD they didn't even ask me to send back the old one, they just send me a new one for free. It worked out great cause the only problem on mine was a broken case.
#129
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Whenever, I login it logs me into Columbia House, not my CH.com account. Even when I request account information via CH.com it sends the same information. How do I do my two fulfillments if I can't even login?
#130
DVD Talk Special Edition
^ Clear your cookies then login through your ch.com welcome e-mail or by manually typing in ch.com into the address bar. The login screen looks different at ch.com than it does at columbiahouse.com -- but once you are logged in the site looks exactly the same (with lower prices).
#132
DVD Talk Hall of Fame
Thread Starter
Originally Posted by blaze1984
the one time i got a defective DVD they didn't even ask me to send back the old one, they just send me a new one for free. It worked out great cause the only problem on mine was a broken case.
If there has already been a replacement DVD on the account, any future defective DVDs will need to be returned with a return label, despite the extra cost to CH.
The reason for this is to prevent "ethically challenged" customers from abusing the generous return policy and requesting duplicate DVDs even when there isn't a problem with them.
#133
DVD Talk Hall of Fame
Thread Starter
I realize that as this thread grows longer, fewer people are going to bother reading the first post. But on the subject of returning DVDs, I will point out that I put this in the FAQ in the first post of this thread:
• I got a damaged or incorrect DVD. What do I do?
You need to call or e-mail Columbia House and get them to send a replacement. If this is the first replacement on the account, the CSR will likely tell you to throw out the damaged DVD and just send out the replacement. Otherwise, CH will send you a “return label” so that you can return the damaged/incorrect DVD at no cost. They will also send out the replacement DVD separately (one often gets the replacement DVD before the return label, don’t be concerned about it).
Please be aware that, in the case of a return, CH will charge you again for the replacement DVD and will then credit back the charge on the returned DVD when they receive it. This credit takes weeks; the wheels at Columbia House grind slowly. If they still haven’t credited your account in four weeks or so, give them a call and let them know.
• I got a damaged or incorrect DVD. What do I do?
You need to call or e-mail Columbia House and get them to send a replacement. If this is the first replacement on the account, the CSR will likely tell you to throw out the damaged DVD and just send out the replacement. Otherwise, CH will send you a “return label” so that you can return the damaged/incorrect DVD at no cost. They will also send out the replacement DVD separately (one often gets the replacement DVD before the return label, don’t be concerned about it).
Please be aware that, in the case of a return, CH will charge you again for the replacement DVD and will then credit back the charge on the returned DVD when they receive it. This credit takes weeks; the wheels at Columbia House grind slowly. If they still haven’t credited your account in four weeks or so, give them a call and let them know.
#134
DVD Talk Hall of Fame
Thread Starter
Originally Posted by Krelyan
Hmm, still takes me to Columbia House. (My account information is all my columbiahouse.com information). =/
Do I understand correctly that you have a CH.com account set up with user name and password? You must use a different user name for each of your Columbia House accounts.
If this is the first time you have ever tried to log-in to your CH.com account, you will need to enter your account number as your user name and your zip code as your password. But I am sure that you know this.
Dumb question, but are you sure that you are trying to log-in with the correct user name?
#135
DVD Talk Gold Edition
Originally Posted by lizard
The Columbia House policy is if the replacement is the first one on the account then the customer is told to throw out the defective DVD and the replacement is shipped free.
#136
DVD Talk Hall of Fame
Thread Starter
^It depends on the discretion of the CSR and the customer's history. Also, CSRs are not supposed to do it for box sets, although I have had that happen as well.
I should have said that the CSRs are allowed to ship a replacement without a return of the defective DVD. The policy is to do this only on accounts that haven't had any previous replacements (or recent ones, in the case of older accounts).
Last I heard anyway. CH policy is always subject to change.
I should have said that the CSRs are allowed to ship a replacement without a return of the defective DVD. The policy is to do this only on accounts that haven't had any previous replacements (or recent ones, in the case of older accounts).
Last I heard anyway. CH policy is always subject to change.
#137
DVD Talk Special Edition
Originally Posted by lizard
Beyond what Dane Marvin said, which is all correct, I don't have much in the way of suggestions.
Do I understand correctly that you have a CH.com account set up with user name and password? You must use a different user name for each of your Columbia House accounts.
If this is the first time you have ever tried to log-in to your CH.com account, you will need to enter your account number as your user name and your zip code as your password. But I am sure that you know this.
Dumb question, but are you sure that you are trying to log-in with the correct user name?
Do I understand correctly that you have a CH.com account set up with user name and password? You must use a different user name for each of your Columbia House accounts.
If this is the first time you have ever tried to log-in to your CH.com account, you will need to enter your account number as your user name and your zip code as your password. But I am sure that you know this.
Dumb question, but are you sure that you are trying to log-in with the correct user name?
#138
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Well, I got an e-mail "Welcoming me to the club" a couple days from CH DVD which I only assumed was from CH.com. However it seems to have been mailed from the same place I received my Columbia House e-mail from but I have no idea why I'd be receiving a welcome e-mail from them. But that's the e-mail leading me to my Columbia House account.
#140
DVD Talk Hall of Fame
Thread Starter
^Occasionally a sale offer will lower prices without the purchase of a DVD at "regular price". It would be structured as "all DVDs 60% off" or something like that (although "50% off" is more typical).
Such offers aren't useful because the sale prices are below the $19.95 required for fulfillment and the 60% off price is usually more than the average cost of DVDs on a well-optimized account.
Also, be aware that such sale offers sometimes exclude lower priced titles, such as the $14.95 ones, from the full discount.
In the case of the current 60% offer that I have, and you probably do as well, it might be possible to use a low "special" priced set to qualify for the discount. At times, special priced sets use the list price to qualify for discounts (notably for BOGOF). But I haven't experimented with it. Try some and see.
Such offers aren't useful because the sale prices are below the $19.95 required for fulfillment and the 60% off price is usually more than the average cost of DVDs on a well-optimized account.
Also, be aware that such sale offers sometimes exclude lower priced titles, such as the $14.95 ones, from the full discount.
In the case of the current 60% offer that I have, and you probably do as well, it might be possible to use a low "special" priced set to qualify for the discount. At times, special priced sets use the list price to qualify for discounts (notably for BOGOF). But I haven't experimented with it. Try some and see.
#142
DVD Talk Legend
Originally Posted by lizard
In the case of the current 60% offer that I have, and you probably do as well, it might be possible to use a low "special" priced set to qualify for the discount. At times, special priced sets use the list price to qualify for discounts (notably for BOGOF). But I haven't experimented with it. Try some and see.
#143
DVD Talk Hall of Fame
Thread Starter
Originally Posted by Littleboots
I can't seem to close an account on-line...the e-mails are all returned. Any ideas or should I drop them a real letter? Thanks.
#144
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Hey Lizard,
I'm on the "contact us" page with the drop down menu of subjects. I tried "cancel membership" and I've tried "membership obligation" wrote them a quick note and the e-mail is returned. I just hate talking (or trying to talk) to anyone on the phone. It is like you can't e-mail them for anything. If nothing else I'll send them a real letter. Thanks for this site...good stuff!
I'm on the "contact us" page with the drop down menu of subjects. I tried "cancel membership" and I've tried "membership obligation" wrote them a quick note and the e-mail is returned. I just hate talking (or trying to talk) to anyone on the phone. It is like you can't e-mail them for anything. If nothing else I'll send them a real letter. Thanks for this site...good stuff!
#145
DVD Talk Hall of Fame
Originally Posted by Littleboots
Hey Lizard,
I'm on the "contact us" page with the drop down menu of subjects. I tried "cancel membership" and I've tried "membership obligation" wrote them a quick note and the e-mail is returned. I just hate talking (or trying to talk) to anyone on the phone. It is like you can't e-mail them for anything. If nothing else I'll send them a real letter. Thanks for this site...good stuff!
I'm on the "contact us" page with the drop down menu of subjects. I tried "cancel membership" and I've tried "membership obligation" wrote them a quick note and the e-mail is returned. I just hate talking (or trying to talk) to anyone on the phone. It is like you can't e-mail them for anything. If nothing else I'll send them a real letter. Thanks for this site...good stuff!
To complete your request please call 1-800-262-2001.
just call that number and cancel via phone. it takes 5 minutes.
#146
DVD Talk Hall of Fame
Thread Starter
Originally Posted by riotinmyskull
Membership Cancellation Information
To complete your request please call 1-800-262-2001.
just call that number and cancel via phone. it takes 5 minutes.
To complete your request please call 1-800-262-2001.
just call that number and cancel via phone. it takes 5 minutes.
Originally Posted by Littleboots
Hey Lizard,
I'm on the "contact us" page with the drop down menu of subjects. I tried "cancel membership" and I've tried "membership obligation" wrote them a quick note and the e-mail is returned. I just hate talking (or trying to talk) to anyone on the phone. It is like you can't e-mail them for anything. If nothing else I'll send them a real letter. Thanks for this site...good stuff!
I'm on the "contact us" page with the drop down menu of subjects. I tried "cancel membership" and I've tried "membership obligation" wrote them a quick note and the e-mail is returned. I just hate talking (or trying to talk) to anyone on the phone. It is like you can't e-mail them for anything. If nothing else I'll send them a real letter. Thanks for this site...good stuff!
The problem with canceling via the website has existed for some time. There is another way to cancel via the website but I don't remember what it is because I never do it that way. I had hoped that others would weigh in on that subject. Nevertheless, if you just send Columbia House an e-mail to the address above, that should take care of it.
#147
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Hey Guys,
Went to the "help" at the top of the welcome page and one of the questions was about cancelling a membership. Clicked on that and chose "completed my commitment" and submitted it....and it went through and said it will take 24-48 hours. If it works this is really easy!
Thanks Again all.
Littleboots
Went to the "help" at the top of the welcome page and one of the questions was about cancelling a membership. Clicked on that and chose "completed my commitment" and submitted it....and it went through and said it will take 24-48 hours. If it works this is really easy!
Thanks Again all.
Littleboots
#148
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I like the "Reason for Cancelling" choices they give.
I wonder how often "Member Deceased" is selected.
- Don't like returning cards
- Moving out of the US
- Member Deceased
- Prices too high
- Completed my commitment
- Other reasons
I wonder how often "Member Deceased" is selected.
#150
DVD Talk Hall of Fame
Thread Starter
Originally Posted by taronga
I like the "Reason for Cancelling" choices they give.
I wonder how often "Member Deceased" is selected.
- Don't like returning cards
- Moving out of the US
- Member Deceased
- Prices too high
- Completed my commitment
- Other reasons
I wonder how often "Member Deceased" is selected.