BBrownlie

Tim,

It does not sound like you have a firmware problem. It's just that for those having 'loading' or 'no access' problems, they should check with their manufacturer before they give up on the disc.

If the choice is not do deal with the firmware upgrade, well, that's a choice. But since it was free and not a big deal to get taken care of, I chose the upgrade route.

Barry

greatjedi

I'm playing the CE on my Sony 7700 and it played fine the first time, but now about 30 seconds into the movie there is a short pause after which the show will continue or it will skip to chapter two. I searched the disc for any sign of a scratch, but found nothing. Everything else seems to work just fine, but I haven't read of anyone having the problem I'm having. I even tried a cleaning disc in my machine, thinking it may be dirty, but that didn't help either.

knitewing

I have the Toshiba 6109c and experienced problems also while trying to watch the film in widescreen format. But I was able to watch the entire film with no problems in full frame mode (go to set-up, off main menu). Probably has something to do with layers?

Also had problems with the movie freezing up in my portable Sharp DV-L70.

Ya know, Disney pulled the same crap with their software years ago. I always had problems with Disney software, where other brands would just load and play. In the future, I will probably hold off on Disney titles until reviewing other's experiences. What a Mickey Mouse operation!

Henry_Krinkle

I have a Pioneer 505 and it played fine. I did have to set the subtitles to option 3 to get rid of them, and the layer change was quite noticeable, other than that ...I'm happy

leekziegler

Plays perfectly on my Sony DVD!!!

Aaron Amos

Strange if this DVD is being recalled I do not see any of my local B&M computer/video/music stores(The Wherehouse,Best Buy,Circuit City, Wal-Mart etc) taking off this DVD off the store shelfes?

Maybe the stores above were not told of this recall? Or maybe they are just being stupid retailers ignoring the recall?Has anyone else seen this DVD not being pulled off store shelfes besides me? anybody?

BBrownlie

Aaron,

This DVD, or in the case of the Collector's Edition - the two DVDs, has(have) not been recalled.

Some are finding difficulty loading the DVD(s), which points to a firmware problem.

Others are finding navigation problems (slowness or inability to access some material), which may be due to Disney's use of the space available on the DVD(s) when packing them full with extras.

Older players seem to suffer most.

Probably need more explanation from a technical expert than someone like me, but that's how I have been seeing it.

Barry

imp66

Any new info on this problem?

Centurion

By the looks of it, this thing is staying just the way it is. No recalls.

Pasolini

all 500 (FIVE HUNDRED) of my other DVD's, and all 2600 (TWENTY SIX HUNDRED) of my cd's play on my PANASONIC a310 dvd player just fine.

To call this DINOSAUR flawed disc a problem with MY 'firmware' is absurd. That's like CHEVRON inventing a new line of gasoline made out of Hydrogen that won't work in Ford, Chevy, or Honda motors!! Whoopdi-doo, it's advanced technology. IF IT DOESN'T WORK, it's crap.

To expect anyone to go out and pay $45 to 'fix' their dvd player so they can play this one dvd is totally absurd. I will not do so.

Saylor57

I've never had any luck getting it to play on my Toshiba 3109.

Is a recall now out of the question?
Is there a firmware upgrade to fix this model player?

Are the any answers out there?

Thanks.
Maurice

imp66

I, too, have the Toshiba 3109, and it has never played. I have been unable to find anything new about the recall, but that is not surprising, as Disney moves at the speed of molasses on a cold January morning.

I emailed Toshiba last week, but have not gotten any answer. I guess I'll have to call them. I don't mind doing a firmware upgrade, as my player is two years old now, but I have to agree, it would be nice if it didn't cost me anything. The computer industry has no problem doing flash upgrades for firmware and BIOS's (for free, I might add), so why can't the home theatre industry do the same?

Anyway, it would be nice to have some answers.

Y2K Falcon

Played fine on my Toshiba 2109, but still testing. Menu choices take about 10 seconds to switch to, but other than that...

That makes it about as annoying as a Bond SE DVD to play. Once you get the movie started, though, who cares...

adazam10

It plays perfect on my Sony 5x DVD-Rom and Hollywood plus card combo. There is also no delay with the menus like I read about here.

BBrownlie

Pasolini,

What is absurd is that you don't read my postings about firmware upgrades correctly. If it wasn't a firmware upgrade that was necessary for my player (Yamaha C900), why did it correct the problem?

Because companies on both the software and hardware sides are not 'communicating' enough to avoid problems like this should not condemn the whole business of changes in 'standards' as they occur.

And I did not say that I paid 45$. I stated that that is what would be charged if you did not have a warranty or company authorization at this one service center. If other service centers are like the one Yamaha authorizes, it is important to hold on to one's receipt, and, to contact the hardware manufacturer for authorization. Logistically, it can be a pain, but to suggest that a firmware upgrade is a negative approach to such a problem seems absurd.

Again, I had a problem, had my firmware upgraded and the problem has gone away. It was as simple as that.

Barry

Saylor57

Thanks Imp66 about the info on the Toshiba 3109. If you find out anything about a frimware upgrade I'd like to know.

Thanks.

Maurice

imp66

This came today in response to my email to Toshiba Customer Service. It seems from the response that they are very aware of the problem (and the solution), since they didn't ask for any details. I have returned a response asking if there are any local service centers, since I didn't give my address the first time.

"Your player requires a software upgrade. It should be sent to the service facility listed below. Please include you name, address, phone #, and a brief description of the trouble you are experiencing. If you have owned the player for more than one year, the cost of the upgrade is $49. A check or credit card # and expiration date should be included with the player. If you have owned the player for less than one year, please call 1-800-631-3811 before sending your player.

Toshiba America Consumer Products
3653 Clairmont Road
Atlanta, GA 30341
1-800-795-7557

Customer Solutions Center"

BBrownlie

imp66 -

I would definitely call the 800 number(s) and not only find the nearest service center to you, but also find out (if you can produce a receipt, etc.) why they have to charge for this upgrade. On one hand, it may not be their fault, but since they appear to be willing to do a free upgrade for those who own the player for a year or less, why won't they do the same for others who have owned their players longer.

It's at least worth asking.

Barry

imp66

Here's the response for local service center.

"To locate a closer service facility, please call us at 1-800-631-3811. Our hours of operation are 9am to 6pm central time, Monday to Friday."

Press 3, wait for the recording, and then press 5. Enter your zip code and they will give you a service center.

You can also visit their web site at...
http://www.tacp.com/service/servcntr...earch?OpenForm

Their argument is that my 2 year old player was in full compliance 2 years ago. Now there have been changes in the industry that they are not responsible for. Probably the same kind of thing that Yamaha will say to their customers. Although I obviously would like to NOT pay it, I've gotten over two years of excellent use out of this player, so I'm not entirely unhappy.

BBrownlie

imp66 -

Yes, Yamaha told me something similar. They said that this was last upgrade they would do for the C900 series DVD players as the C996 series is taking its place.

So, I may be looking at a new player in the sometime future. Well, I've upgraded before, so I guess I'll be doing it again.

Barry

sms313

I'm new here, but I just wanted to share my experience with the Dinosaur DVD.

The first time my husband put Disk 1 in our player (we have a Toshiba SD-2300), the player said "Disk Error" and spit it out. The player would say "Loading" for Disk 2 but would not play it either. Our son was quite disappointed. After reading about all the problems with these Disks, I contacted BVHE, and they said I could get a refund or wait until the replacement disks come out in 6-8 weeks.

I wanted to try the disks again so 2 days later I put in Disk 1. It played with absolutely NO problems. Disk 2 played perfectly as well. Go figure!

imp66

One more update:

I called and complained again to Toshiba customer support. I asked why I should have to pay for their player not working with a standard DVD. She "politely" explained that it was not a standard DVD, that the mfg had changed the method used to make the DVD, and that they could not be responsible for that. It played everything on the market when it was purchased, was her explaination.

So, I called a local service center, where I was rudely informed that yes, they could do the job, but it would cost me $49.50, as I was out of warranty. I guess they weren't happy that all I needed was service on an out-of-warranty DVD player?

d_man_n_d_mand

My Biggest issue is that I didnt see anything on the DVD concerning PCFriendly until I tried to play the dvd. Put it on the outside and I wont buy it. i hope this isnt going to be a trend.

BBrownlie

imp66 -

I'm sorry for all your trouble, but the Toshiba rep does make a valid point. The cost of the upgrade (some $49) is annoying but the service center is devoting time to do this and it ain't free. I do wish it was free, but I don't blame Toshiba or the service center. It's software organizations like Disney that don't understand their customers enough to keep them informed. We find out from making purchases.

That other post from d_man???, I don't understand. What is so horrible about pcfriendly that you imply you wouldn't buy a product with such software? I'm more curious than that I know anything.

Barry

d_man_n_d_mand

maybe I am just having a bad day. this was my first experience with dinosaur/PCfriendly I have two PC one is a Philips DVD drive and a sigma design MPEG2 card. My other is a Toshiba 12x dvd drive with sd MPEG2 card. I have the MPEG2 card to have TV out. Well on the Philips, it wouldnt work at all. On the newer toshiba I got it to work on the PC for a little but no TV out. I think we need to start a link to identify this software so that we are aware of it and can avoid it. Is there anything we can do to require suppliers to indicate if this type of software is required? for those PCer to stop the auto install hold the SHIFT key when puting in the disk.