LOTR Extended slip cases have shipped!!!
03-02-05, 02:14 PM
#201
DVD Talk Hero
Originally Posted by reverie
I also just received a notification of the box being ready to ship soon, and I got my box probably a month ago...
I think they just sent a blanket email to everyone in their database.
03-02-05, 03:44 PM
#206
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Originally Posted by slop101
Ditto.
I think they just sent a blanket email to everyone in their database.
I think they just sent a blanket email to everyone in their database.
I just got the following e-mail today:
+++++++++++++++++++++++++++++++++++++++++++++++++++
"PLEASE DO NOT REPLY TO THIS INFORMATIONAL E-MAIL as this message is not set up to receive replies.
This is a status update for the Lord of the Rings DVD slipcase that you ordered from lotrdvdbox.com. Your slipcase will ship within the next few weeks, at which time you will receive a shipping confirmation email. Please note that your credit card statement will show a $3 charge from NEWLINE.COM to cover the shipping and handling of the slipcase, as detailed on the lotrdvdbox.com web site. Thanks again for your support of The Lord of the Rings!"
++++++++++++++++++++++++++++++++++++++++++++++++++++++
I received my slipcase probably 2-3 weeks ago, and my credit card has already shown the $3 charge from NewLine. But now I'm wondering.... could this new e-mail indicate that they are planning to charge me another $3 in the near future (and maybe ship a 2nd slipcase)? I don't want another one.
03-02-05, 05:36 PM
#208
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just got another one....
Dear duganrm,
Please accept our apologies. Earlier today we incorrectly sent you an email explaining that your Lord of the Rings DVD box was going to ship soon. However, your slipcase already shipped and you should have received it by now. We're sorry for any confusion today's email may have caused you and please rest assured that you will not be sent a second box, nor will you be charged a second time.
Sincerely,
The New Line Shop Team
http://www.newlineshop.com
Please accept our apologies. Earlier today we incorrectly sent you an email explaining that your Lord of the Rings DVD box was going to ship soon. However, your slipcase already shipped and you should have received it by now. We're sorry for any confusion today's email may have caused you and please rest assured that you will not be sent a second box, nor will you be charged a second time.
Sincerely,
The New Line Shop Team
http://www.newlineshop.com
03-03-05, 04:48 AM
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Originally Posted by heavy liquid
I emailed them about my crushed box, and they sent me a number to call. Called them, and they sent out a replacement box at no charge. Kudos to New Line! 
03-03-05, 04:49 AM
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Originally Posted by heavy liquid
I emailed them about my crushed box, and they sent me a number to call. Called them, and they sent out a replacement box at no charge. Kudos to New Line!
03-03-05, 06:33 AM
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Seems like a few of us still haven't received ours yet. Would you mind posting the phone number they sent you so that we can talk to actual people, instead of getting the runaround through e-mail? If you still have it, phamks!
We are very sorry to hear your LOTR slipcase arrived damaged. Please
call 1-800-681-3455 and you will be issued a replacement right away.
call 1-800-681-3455 and you will be issued a replacement right away.
03-03-05, 07:58 AM
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Same here. Got the e-mail, sent a email to customer service, and I got a second e-mail telling me was shipping out soon. I received the box about a month ago. Last night I got the apology.
03-18-05, 01:19 AM
#218
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Ordered on December 29, 2004. Received email March 15, 2005 saying my slipcase had shipped and that I should receive it soon. Came home from work the same day (March 15), and my slipcase was sitting on my doorstep. Wow, I was not aware I had used same day delivery! 
03-18-05, 10:08 AM
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I signed up sometime in December. Wasn't that concerned about missing out on it, so I never sent any emails to them about why it hadn't arrived yet. I got it yesterday without having received any shipping notice or charges to my credit card. The charge came through today.
03-19-05, 09:19 PM
#221
DVD Talk Legend
I sent an email about 4-5 days ago because I hadn't received mine, then it came Thurs, and I just received a "shipping now" email today.
Very nice box, I know it's a small thing but the EE's look so good in it. Now, to find something for my theatrical editions...
And Paul Champagne delivers-
Unfinished Tales
That Unfinished Tales one will be mine, my precious!
Very nice box, I know it's a small thing but the EE's look so good in it. Now, to find something for my theatrical editions...
And Paul Champagne delivers-
Unfinished Tales
That Unfinished Tales one will be mine, my precious!
Last edited by milo bloom; 03-19-05 at 09:48 PM.
03-19-05, 10:54 PM
#222
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Originally Posted by milo bloom
03-22-05, 03:00 PM
#225
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Originally Posted by milo bloom
I sent an email about 4-5 days ago because I hadn't received mine, then it came Thurs, and I just received a "shipping now" email today.
Very nice box, I know it's a small thing but the EE's look so good in it. Now, to find something for my theatrical editions...
And Paul Champagne delivers-
Unfinished Tales
That Unfinished Tales one will be mine, my precious!
Very nice box, I know it's a small thing but the EE's look so good in it. Now, to find something for my theatrical editions...
And Paul Champagne delivers-
Unfinished Tales
That Unfinished Tales one will be mine, my precious!