jiggyblau

Well, I suppose the theory that B&N is taking better care of us today is out the window with the recent failed phone calls. Just when you think they're going in the right direction, they turn back around. Not even a shred of consistency. I am extremely confident that since I have no more Flooz, I will never do business with B&N again, regardless of the outcome of my two outstanding orders.

murpm3

mclori,

Sounds like my phone calls also...They just sorta tip toed around and I would catch them on every thing they say...Like

We have nothing to do with Flooz...Yeah right, you are only in a business partnership with them.

Dr_Evil

Well after another email, I got this response:

I don't like the fact that I won't get any confirmation till it ships. What if they end up charging me? I guess I can just dispute now that I have this email. In the email I sent him, I put the total which I should be paying so I should be good. It still gives me and uneasy feeling though.

Hoc

That would be great. I know the language, but having an actual shot of the page would be better. Just email it to me at [email protected] Thanks.

dvd-fisherman

Some how I knew this crap would degrade to this. I can't believe this...never before have I seen a company that is going down the tube shaft people who already have contracts (by orders) and reneged on them. This is ridiculous.

Thank goodness I got my one flooz order in with bn.com early.

mclori

I sent it to you.

Lori

MonkeyG

Out of curiosity, anyone check the other websites/forums to see if people are as angry as we are?

Scott27

This afternoon when I re-read the confirmation e-mail I received yesterday, I noticed it said the same thing in my e-mail. Could you please post what they tell you if/when you call and ask about it? Thanks.

I only had 1 order, but when they "re-instated" it, they didn't apply the $10 off 40 new customer coupon I used when I placed my original order, which I originally thought they didn't do because my CC wouldn't be charged for it, but now I'm not so sure.

fukasawa

Long time reader, first time poster

I never used BN but what they are doing is just garbage.

I'm not lawyer but the fact that some orders are being processed while others (all other things being equal) is probably violating some laws (equal treatment is a basic concept of all laws).

For whatever reason some people's orders are getting through while others aren't . Those that aren't should try to kindly ask for the order number (or other means to uniquely identify it) of those that succeeded and use them as examples. If they persist, ask them why. I can't even imagine a reasonable explanation. Say that this is borderline discriminatory and the proper authorities will be contact.

Though suing is always a good motivation. Other's include the BBB and my personal fave "your local television station" (every station seems to have a consumer advocate)

There is no such thing as "can't" or "won't" just don't hang up and keep moving up the food chain. Sometimes it takes a little gusto, but remember, your not calling to make friends.

-the foo

TheBang

Hoc, I find it endlessly amusing and ironic that you have a Barnes and Noble.com affiliate link on your website.

http://www.access1.net/hoc/

Hoc

Ahh, yes. An old link from a website that went down in 1999. But my new one still has the link. Don't expect I'll be getting any affiliate money from them, though.

Tuco

I called to attempt to reinstate an order and spoke to an extremely rude csr rep Kimberly #3728, followed by an even ruder "team leader" Sharise Collier. She repeatedly refused to reinstate my order , said their help desk yesterday displaying

"However, as a committment to our customers, we will honor purchases already made at Barnes & Noble.com with Flooz dollars. "

was a mistake, and when I asked why some customer's orders are being selectively reinstated while others are not said that all reinstated orders have been replaced because these people have repurchased their order with a credit card. When I replied I did not think this was true she asked if I had order information I could send her, I didn't, and was again refused. If B&N doesn't begin to handle this better very quickly, they have have lost my family's business forever.

gcribbs

I may be wrong here, but i think it will not say affiliate on the check. I think it will say settlement on it instead

personally although it will be best for every one to have barnes and noble give in now short of a lawsuit. I really think having them forced to pay damages as well as reimburse their customers for these orders is the best thing for the whole online community since it establishes what a company must do in the future.

Good Luck everyone!!

I felt bad I missed out on all the flooz deals recently because i was too lazy. I guess i am glad I was lazy for once.

Hal2000

Hey, Hoc Hero, wouldn't it be better to pursue this in federal court? You'll represent many more complainants (me, I'm from Illinois) and B&N is involved in interstate trade.

Those of us in other states need help, too!

Hoc

No, because: 1) The right to proceed in federal court requires one of two bases for jurisdiction. It's all quite technical, but because some of the people who bought from B&N live in New York, there is no basis for federal jurisdiction based on diversity of citizenship. Moreover, the issues raised here are not raised under a federal statute; and

2) Federal laws are very pro-merchant and anti-consumer. California's laws are much more pro-consumer.

Moreover, California law allows one person to proceed as a "private attorney general" to assert rights of the public as a whole. Federal law, if one could be found, would require a class action lawsuit, which is extremely expensive, requires hypertechnical rules for certifying a class, requires a specific individual to represent the class, and also results in the lawyers getting most of the money.

The goal here is to get B&N to reconsider and reinstate all orders. If that works, everyone wins, regardless of their state.

Pasolini

1) Hoc - you are my hero! I wish you were around to write my complaint letter to Amazon when they accused me (& others) of being scam artists and cheats by supposedly 'setting up multiple accounts'. My lame-o letter bagged no response for a month, then after a re-send only bagged a feeble $10.

2) Anyone still 'blaming' the customers and defending BN.com should probably educate themselves on consumer law & customer service before they post anymore ridiculous rebuttals in this thread. Yes, i understand your point that the blame for the whole mess lies in Flooz's lap, but you cannot deny these two glaring points:

a) BN COMMITTED to sending the orders IN WRITING! Both on their web page, and in written & verbal conversations with their customers. It is in writing. End of story. Period.

b) it has agreed to reinstate orders for SOME customers but not others. No company who arbitrarily blesses some customers with their contractual obligation while refusing others deserves any of our business.


I did loose $50 unspent flooz, but i did not have any orders with Barnes & Noble. However, I will ABSOLUTELY not support the store or website until this is successfully resolved. Even if you still think this is totally all flooz (or the customer's) fault, why why would you want to do business with a company that lies????

LostHiWay

FINALLY GOT MY ORDER REINSTATED!!!!


After about 3 days of calling and emailing I finally got my order reinstated. Tuesday evening (8/14) I called BN and just let it go to the person who answers calls for people without touchtone. A very nice older woman named Ruth took my call. I was actually the first person she had talked to about the whole Flooz situation. She put me on hold and talked to a manager. She came back and said that since Flooz is out of business that there payments are no longer valid. I then told her I placed the order on July 10th, and the Flooz was already deducted from my account. She put me on hold again. About 2 minutes later she came back and said that a manager would have to call me back the next day. She also said that I ordered over a month ago, and since Flooz was already deducted from my account that I should get the order as long as BN had been paid by Flooz.

The next day the manager that was suppose to call never did, but at about 7pm (est) I got an email with a new order number for my Godfather Collection. The total was for $80.93. I then called up the BN automated order status line. Everything seemed fine until I heard that the amount was being charged to my credit card! It then repeated the last 4 digits of the credit card. 8001. I only have 2 cards and neither end in this number.

I called BN back up and they said that my order was replaced and the credit card # is a BN CC # and it will allow the order to be processed, and no charges would be placed on my credit card.

Hope this helps guys. Don't give up. Keep calling, and calling, and calling until you get your order back.

vdg

I just called them AGAIN...and of course I've been told they will not honnor ANY orders paid with FLOOZ.

..yesterday they told me that my order is going to be shiped with no problems.
..maybe tomorrow they'll give me some free stuff...F$%^&*#@! B&N..I am loosing $100!!

Dr_Evil

still no changes to my order after numerous emails and numerous promises to do so. They are really hard balling everyone on this issue.

David Tibet

Has anyone's order actually been cancelled on the web page history? I got the e-mails re: cancellation but both of my pre-orders with flooz still show in progress.

jiggyblau

No. But they did say something in the email about it being done in 5-7 days. Thieves!

murpm3

I wish my order will stay active until tuesday when Goonies should be sent out. Then I might get something out of this whole situation.

eviljim

Goonies might get sent out earlier -- I ordered from DDD and it shipped out today (Thursday), so I wouldn't be surprised if yours ships out early... that is, if they honor your order (which I hope they do)

David Tibet

Has anyone tried calling and changing your pre-order to something that is available and seeing if it ships? ;-)

Hal2000

Definately our hero. Thanks for responding, it was an interesting lesson.