Chad

Got The Ruins today.

The case was apparently generic because it had no Blu-ray logo ...that, or someone scraped it off. Case was a bit roughed up. Disc was in excellent shape...

SkullOrchard

I placed an order for a DVD about a week ago. I see now that it's been canceled.

joe_b

Which is exactly why I wrote them for an explanation. The response was simply a canned: "We apologize for the cancellation of items from your order". They are just side-stepping the issue. A simple admission of "our system bypassed your order and we sold it to someone else" or whatever the case may be would suffice. I know they'd never admit to such, but it's still lousy.

Technical difficulties aside, this is a serious mix up and they should have sent out notices to people instead of just quietly cancelling everything. Some of these things were gifts and now I'll be scrambling to find something else within my budget in time.

Chad

Just received a shipping confirmation from an order placed 4 days ago and it appears "Jack Nicholson Cult Classics" was canceled...

SethDLH

Placed my order 1 week ago, no shipping email, no update. The site has my order listed as "In Progress". Card has not been charged.

Cocophone

Bummer.... the original Bad News Bears was just canceled.

So far,
10 DVDs Ordered
1 Shipped
1 Canceled
8 In Process

Cardsfan111

Hmmm... Even though 6 of the DVDs I ordered were shipped on 3/13, I don't see a charge on my card as well.

smashthesymbols

So is anyone getting The Justice League: New Frontier Blu-Ray? That was canceled from my order even though it's been coming in and out of stock on the site since the sale started.

Also, like cardsfan, some of my items shipped days ago but I've not been charged for anything yet.

GenPion

My orders all went through just fine.

Torchur317

I guess you got lucky....

alfonsosoriano

Only Castle Freak was canceled for me.

punit

Received this message just now "The final quality check of your order revealed that due to a cataloging error, these items were not available. To ensure that you were not charged for an item we could not deliver, our system canceled these titles from your order #xxxxxxxx"

JoeySeven

Not yet,still says in progress from my first order with them.

Anono

Wow this just sucks. Over half of my orders items were canceled. Let alone on one order I left the wrong volume of a series in my cart through checkout on accident. So of course I send a mail to cancel the one item and they tell me they can't change the status of the order or items. Now I go look at the order and the volume I wanted is canceled while the one I didn't still remains. Such bullshit. This is leaving a really bad taste in my mouth.

dino88

Total dvds ordered - 16
shipped - 11
in progress - 3
canceled - 2

...if someone else gets V for Vendetta (2disc) good on ya, that was my copy. I'm pretty sure I was the first person that posted ordering it.

joe_b

Yeah, I posted my order list - but quickly thought better of it because nothing had shipped yet. Didn't want to give anyone ideas just in case something like this happned.

Doesn't matter now, because my cancelled items are out of stock anyway.

BTW, dino88 - did 'No Such Thing' ship out for you? That's one of the titles I ordered on the 12th that is still 'In Progress'. I also ordered 'I'm Not Scared', which is the only one that's made it through so far.

JoeySeven

I just checked my orders .

I got these 3 Dvd's canceled now... I really wanted Justice League.
I'm going to give them a call and see if they do something about it.

Postcards from the Edge [Widescreen]
Used DVD $2.86 Cancelled

Justice League: New Frontier [Blu-ray]
Used DVD $6.14 Cancelled

Brave One [HD-DVD]
Used DVD $4.86 Cancelled

dino88

No Such Thing was canceled and I'm Not Scared is still "in progress"...I don't mind if they cancel that as well, bc I saw a copy at Blockbuster for $3.99. I just wish they would do it soon while it's still available.

dino88

You have a phone number? All I saw was email. I could use a phone number for Wherehouse.com if you have one.

edit...Okay, I see the phone number for Secondspin. I was on Wherehouse and only saw an email address (I didn't have a problem with my SS order). I wonder if I could call the SS number in regards to a WH order?

DVDude!

No need for you to apologize, bwsmom. SecondSpin and Wherehouse should do the apologizing. You gave all a heads up on a great deal that has had serious issues. Thanks for posting!

(And, yes, I've ordered from both places before with no issues whatsoever. However, this is a major cock up.)

stronghold7000

I checked my account, and a bunch of my items have been cancelled. Of course, it was the items that I really wanted in the first place. Oh well. At least my Seven Samurai criterion arrived yesterday in mint condition. Win some, lose some.

Dane

8 - In progress
3 - Shipped
1 - Cancelled

dino88

Wherehouse.com has the Stanley Kubrick Collection (7 movies - white box) for $24.97 used ($20 after the code). Secondspin is selling it for $40.79.

PopcornBandit

Both of my orders (one from WH, one from SS) shipped today. I guess I got lucky.

Torchur317

My first two orders besides canceled stuff shipped today....