Warner launches "Red2Blu" trade-in program
#876
DVD Talk Hero
Re: Warner launches "Red2Blu" trade-in program
From a poster at Blu-ray.com (Post #368):
http://forum.blu-ray.com/showthread.php?t=96148&page=19
If so, the email isn't just poorly worded. It's completely wrong. I do hope this new information is correct.
http://forum.blu-ray.com/showthread.php?t=96148&page=19
Just got off the phone with red2blu CSR. She said the e-mail is worded very poorly. We are still getting the Casablanca UE, it will just not be shrink wrapped. They expect the orders to be out by the end of the week.
#877
Re: Warner launches "Red2Blu" trade-in program
Has anybody who had both casablanca and matrix in their order called and tried to get both free. My email said I'd only be getting casablanca.
#878
DVD Talk Special Edition
Join Date: Sep 2001
Location: Austin, TX
Posts: 1,608
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
Just called them up to clarify...
Seems the email was just poorly worded with zero communication between who sent it and the customer service reps. He said the Casablanca WAS the Ultimate Collector's Edition and the only thing the email needed to convey was that they were shipping it unshinked and therefore free.
Also a funfact that he divulged... there were 1300 orders of Casablanca in the first 2 weeks of the promotion (as opposed to the 50-100 for the rest of the titles apparently). Which is why it's taken so long to get them. I find that understandable.
I also mentioned that people had received the same email about (EDIT, dur) The Matrix but I'm guessing it is one or the other as far as getting them free go.
Should be shipping today or tomorrow apparently.
Seems the email was just poorly worded with zero communication between who sent it and the customer service reps. He said the Casablanca WAS the Ultimate Collector's Edition and the only thing the email needed to convey was that they were shipping it unshinked and therefore free.
Also a funfact that he divulged... there were 1300 orders of Casablanca in the first 2 weeks of the promotion (as opposed to the 50-100 for the rest of the titles apparently). Which is why it's taken so long to get them. I find that understandable.
I also mentioned that people had received the same email about (EDIT, dur) The Matrix but I'm guessing it is one or the other as far as getting them free go.
Should be shipping today or tomorrow apparently.
Last edited by RobLutter; 07-22-09 at 09:47 PM.
#879
Member
Join Date: Jul 2001
Location: Portland, Ore
Posts: 74
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
Just called them up to clarify...
Seems the email was just poorly worded with zero communication between who sent it and the customer service reps. He said the Casablanca WAS the Ultimate Collector's Edition and the only thing the email needed to convey was that they were shipping it unshinked and therefore free.
Also a funfact that he divulged... there were 1300 orders of Casablanca in the first 2 weeks of the promotion (as opposed to the 50-100 for the rest of the titles apparently). Which is why it's taken so long to get them. I find that understandable.
I also mentioned that people had received the same email about Casablanca but I'm guessing it is one or the other as far as getting them free go.
Should be shipping today or tomorrow apparently.
Seems the email was just poorly worded with zero communication between who sent it and the customer service reps. He said the Casablanca WAS the Ultimate Collector's Edition and the only thing the email needed to convey was that they were shipping it unshinked and therefore free.
Also a funfact that he divulged... there were 1300 orders of Casablanca in the first 2 weeks of the promotion (as opposed to the 50-100 for the rest of the titles apparently). Which is why it's taken so long to get them. I find that understandable.
I also mentioned that people had received the same email about Casablanca but I'm guessing it is one or the other as far as getting them free go.
Should be shipping today or tomorrow apparently.
Last edited by Perfect Tommy; 07-23-09 at 08:42 PM.
#880
DVD Talk Hero
Re: Warner launches "Red2Blu" trade-in program
That makes the delay understandable, but it's difficult to believe there were that many orders for it, as it wasn't a very big seller on HDdvd.
#881
DVD Talk Ultimate Edition
Join Date: Jan 2000
Location: South Central PA
Posts: 4,241
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
#882
DVD Talk Limited Edition
Re: Warner launches "Red2Blu" trade-in program
I also received the e-mail it was deceiving. They made it sound like I was getting a DISC only, in which I replied to give me my cover-art back for my HD-DVD They said it was not possible and I would be getting a case and coverart.
Last edited by DJ_Longfellow; 07-23-09 at 11:35 AM.
#884
Defunct Account
Join Date: Dec 1999
Location: State College, PA
Posts: 5,920
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
I called yesterday and talked to a nice rep for a while about the Casablanca e-mail. She had not heard of the e-mail at the time and talked to her supervisor who said that the e-mail may be incorrect. (The supervisor had received a notice that the Ultimate Editions would be sent out, and a note that they would only send the Blu-ray disc.)
She just called me now (!) to say that things have been cleared up on her end and that everyone who ordered it would get a Blu-ray copy of Casablanca for free, but it would not be the Ultimate Edition. She said that they do not have any of the UEs to send out at all and that they would not be getting any more in.
She just called me now (!) to say that things have been cleared up on her end and that everyone who ordered it would get a Blu-ray copy of Casablanca for free, but it would not be the Ultimate Edition. She said that they do not have any of the UEs to send out at all and that they would not be getting any more in.
#886
DVD Talk Ultimate Edition
Join Date: Jan 2000
Location: South Central PA
Posts: 4,241
Likes: 0
Received 0 Likes
on
0 Posts
#887
DVD Talk Limited Edition
Re: Warner launches "Red2Blu" trade-in program
I called yesterday and talked to a nice rep for a while about the Casablanca e-mail. She had not heard of the e-mail at the time and talked to her supervisor who said that the e-mail may be incorrect. (The supervisor had received a notice that the Ultimate Editions would be sent out, and a note that they would only send the Blu-ray disc.)
She just called me now (!) to say that things have been cleared up on her end and that everyone who ordered it would get a Blu-ray copy of Casablanca for free, but it would not be the Ultimate Edition. She said that they do not have any of the UEs to send out at all and that they would not be getting any more in.
She just called me now (!) to say that things have been cleared up on her end and that everyone who ordered it would get a Blu-ray copy of Casablanca for free, but it would not be the Ultimate Edition. She said that they do not have any of the UEs to send out at all and that they would not be getting any more in.
#888
DVD Talk Platinum Edition
Join Date: Oct 2001
Location: San Diego
Posts: 3,402
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
So my credit card was just charged $6 from red2blu for the "complimentary" Matrix Blu-Ray...
Last time I checked, complimentary meant free....oh well, I'm happy to be done with this horrible ordeal.
Last time I checked, complimentary meant free....oh well, I'm happy to be done with this horrible ordeal.
#889
Member
Join Date: Apr 2003
Location: Arkansas
Posts: 226
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
If you look up 'how NOT to run a promotion' in the dictionary, there is a picture of red2blu.
I'm not giving up even though I'm very tired of this ordeal as well. They took my HD DVD cover art and I want what we agreed on or I want my cover art back. If I wanted a free, or in red2blu's case $6 free, copy of the single edition Matrix 10th or Casablanca, I would have bought myself a copy.
What a fiasco, from start to 'will it ever end' finish...
#890
Member
Join Date: Jan 2001
Location: Los Angeles, CA
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
Red2Blu=Epic Fail
Like another poster stated, I wouldn't have even bothered sending in my Casablanca HD DVD if I knew I was going to get the standalone Blu. I only did so because the UE is a slight upgrade.
Like another poster stated, I wouldn't have even bothered sending in my Casablanca HD DVD if I knew I was going to get the standalone Blu. I only did so because the UE is a slight upgrade.
#891
Member
Join Date: Jul 2001
Location: Portland, Ore
Posts: 74
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
My CC was just charged my total minus 14.90. I assume the charges for Casablanca(9.95) and The Matrix(4.95). At this point who knows maybe I'll get a box of Universal catalog titles.
#892
DVD Talk Hall of Fame
Join Date: Jan 2002
Location: Louisville
Posts: 7,595
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
How many days did it take from them sending a confirmation e-mail about the artwork to shipping? It's been four days now since the confirmation e-mail and my card hasn't been charged for anything.
Last edited by DGibFen; 07-24-09 at 02:52 PM.
#893
Senior Member
Join Date: Nov 2005
Location: Atlanta, GA
Posts: 318
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
Just called Customer Service,
My order, including Casablanca, will be shipped out either today or Monday. The operator said they substituted a different version of Casablanca blu-ray and it is free of charge.
My order, including Casablanca, will be shipped out either today or Monday. The operator said they substituted a different version of Casablanca blu-ray and it is free of charge.
#894
DVD Talk Legend
Re: Warner launches "Red2Blu" trade-in program
I was told via email that the Harry Potter Gift Set will definitely not be added back on the availability list.
#895
DVD Talk Legend
Re: Warner launches "Red2Blu" trade-in program
My long standing order with Casablanca was shipped today and Casablanca was free so as long as it is in a case with cover art I'm fine with it being a single disc version. Just glad this is over and glad I am getting the Sopranos on BD finally.
#896
DVD Talk Limited Edition
Re: Warner launches "Red2Blu" trade-in program
I have yet to be charged for my order. Hopefully nothing else went on backorder for me. I honestly don't really care much anymore...I just want the discs on my shelf.
Batman Begins (BD) $4.95
Blazing Saddles (BD) $4.95
Casablanca, Ultimate Collector's Edition (BD) $4.95
Firewall (BD) $4.95
Perfect Storm, The (BD) $4.95
Swordfish (BD) $4.95
Troy Director's Cut (BD) $4.95
Subtotal 34.65
Tax 2.50
Shipping 6.95
Total 44.10
Batman Begins (BD) $4.95
Blazing Saddles (BD) $4.95
Casablanca, Ultimate Collector's Edition (BD) $4.95
Firewall (BD) $4.95
Perfect Storm, The (BD) $4.95
Swordfish (BD) $4.95
Troy Director's Cut (BD) $4.95
Subtotal 34.65
Tax 2.50
Shipping 6.95
Total 44.10
#898
Senior Member
Join Date: Dec 2007
Posts: 404
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
I'd really like to see what the Casablanca ends up looking like. I never traded in my HD-DVD because I wanted the original artwork and I own the UCE. If there is another edition, I'd like it as well for collection's sake.
#899
DVD Talk Gold Edition
Join Date: Oct 1999
Location: Formerly known as "cwwallace"/29.92°, -95.09°
Posts: 2,074
Likes: 0
Received 0 Likes
on
0 Posts
Re: Warner launches "Red2Blu" trade-in program
My CC was finally charged $70. They took off the $4.95 for the original Casablanca. I had mailed my hd-dvds in on 4/23.
Blu-ray Item Price
Batman Begins (BD) $4.95
Casablanca (BD) $4.95
Deliverance (BD) $4.95
Eyes Wide Shut: Special Edition (BD) $4.95
Ocean's Eleven (2001), Twelve & Thirteen Giftset (BD) $9.95
Last Samurai, The (BD) $4.95
Goodfellas (BD) $4.95
Scanner Darkly, A (BD) $4.95
Departed, The (BD) $4.95
Searchers, The (BD) $4.95
Superman II: Richard Donner Cut, The (BD) $4.95
Superman, The Movie (BD) $4.95
It's about time, but worth the wait.
Blu-ray Item Price
Batman Begins (BD) $4.95
Casablanca (BD) $4.95
Deliverance (BD) $4.95
Eyes Wide Shut: Special Edition (BD) $4.95
Ocean's Eleven (2001), Twelve & Thirteen Giftset (BD) $9.95
Last Samurai, The (BD) $4.95
Goodfellas (BD) $4.95
Scanner Darkly, A (BD) $4.95
Departed, The (BD) $4.95
Searchers, The (BD) $4.95
Superman II: Richard Donner Cut, The (BD) $4.95
Superman, The Movie (BD) $4.95
It's about time, but worth the wait.
#900
DVD Talk Hall of Fame
Re: Warner launches "Red2Blu" trade-in program
Well I finally sent my order in, put the covers in the mail last night. Let's see how long it takes for me.
Batman Begins (BD) $4.95
Bonnie And Clyde (BD Book) $4.95
Ocean's Eleven (2001), Twelve & Thirteen Giftset (BD) $9.95
Ultimate Matrix Collection, The (BD) $19.95
Batman Begins (BD) $4.95
Bonnie And Clyde (BD Book) $4.95
Ocean's Eleven (2001), Twelve & Thirteen Giftset (BD) $9.95
Ultimate Matrix Collection, The (BD) $19.95