Overpar

Yes, it is.

CalebAndCo

I just saw it seems to be working on one regular account I used it on before.

Dvdlovr24

It says it applied code 801490 to my account but it didn't discount the two disc in my cart.

rider555

I'd like to see if I can re use 801490,but the site is currently down for maintenance.

Sweet Baby James

If you don't mind, tell us the 3 titles in your order.

rider555

Do you mean that one of the DVDs in your cart is a 2 disc and it is showing up at full price,or that the 2 DVDs in your cart which you hope to get free,are actually not free?

Dvdlovr24

I had two blu ray disc in my cart but I have since found out that it has to be one blu ray and one DVD for the bogo to work. Sucks for me since I haven't bought a DVD in over three years. Oh well if it seems to good to be true it usually is.

rider555

I was able to use 801490 a second time on one of my accounts an hour a go.

drh4

Not me. Used it maybe 3 months ago, still shows "promotion is expired" on my regular 5/3 DVD account.

I wonder what explains the discrepency. That would be a nice deal with free shipping.

rider555

801490 will not stack with free shipping.

Chip718

I gave it a try, but this is ther reply I recieved back:

"Dear Member,

Thank you for contacting us.

We’re sorry you experienced difficulty placing an order on our website.

We will be happy to process your order via e-mail. Please provide the
titles and selection numbers of the items you would like to purchase,
your nine digit account number, and the sale offer to which you would
like to respond (for example: DVDs at 50% Off when you Buy 1 at Regular
Price). If you would like expedited shipping for an additional $4.99,
please let us know. This will ensure delivery of in stock items within
3-5 business days."

I wonder if thats the new policy?

lizard

BOGOF offers that will allow a BD as the freebie are very rare. It makes them of not much value to those of us who don't buy DVDs anymore, as you have found.

Nevertheless, free shipping plus the list of 58 discounted BDs is a decent deal if there is a title one wants. I picked one up as a gift for my sister.

Same for my account.

Sweet Baby James

How did you contact them? Did you use the online contact form? If you did, what did you select in the drop down box?

Chip718

I did use the contact form. I went under "Shipping & Returns" than "Shipping & Processing Charges."

Sweet Baby James

Give "Placing Orders" and "Sales & Specials" a whirl. Tell them that you noticed that you were charged for shipping even though it's a free shipping weekend(promotion code 20110120FSPT1D). Ask them if they would adjust your order to waive the shipping charge. Hopefully that will do the trick.

Chip718

Thanks for the advice. I just gave it a shot.

Update: Now they did remove the shipping charge, but they didnt add the code so my total is $44

Sweet Baby James

That sucks. You'll have to send out yet another e-mail. My experience went as smooth as ever-

Dear Member,


Thank you for contacting us.


Please accept our apology for the error on your account. The proper adjustment has been made. We thank you for calling this to our attention.


If we may be of further service, please don't hesitate to contact us.


Sincerely,

Robinson

Customer Service

They canceled my original order & replaced it with the shipping charge removed and 801490 code intact.

BuckNaked2k

Is it my imagination, or has this club been asleep lately with sale codes?

Jane2001

^Not your imagination...

Roughly four years ago there would be new codes every week or two, with BOGO w/FS every couple of months.

Jane2001

I've noticed lately their Customer Service level has gone way up. They are easy to deal with and they are good about responding in a timely manner. I had two issues at the end of 2010 and both were resolved quickly.

Watson2

Didn't work for me either, CH responded with:

Edit: I guess The Town is a New and Upoming Release.

Dear Member,

Thank you for contacting us.

Please note that each one of your free item(s) may not include Upcoming
or New Releases, Blu Ray, high-definition titles, sets and non-DVD
merchandise are not available as free or discounted selections.

If we may be of further service, please don't hesitate to contact us.

Sincerely,
xxxxxxxxxx
Customer Service

At least they didn't raise the price. :-) BTW, I ordered Devil, Amadeus and The Town all on dvd as the last fulfillment on an account so things are still looking good.

Chip718

I wrote to them in hopes that they could help me, but they havent responded yet. I noticed that 2 DVDs already shipped from the order. Will this be a problem?

Sweet Baby James

^

CH will usually fix the problem. If they don't, then you can always refuse the package and have it sent back to Hanover, PA.

I made three 801490 orders this past weekend and my good buddy, Robinson, took care of the shipping on all 3 and the 2 freebies were still good to go. I always choose the Placing Orders and then Sales & Specials from the drop down box. I tell them that I noticed that I was charged $6.97 in shipping after placing the order even though my account has a free shipping promotion. I politely request that they adjust the order to waive the shipping charge. I never mention that I used the 801490 code to obtain the 2 freebies. Are you guys telling them that you used the 801490 code? That could be the problem because the CSR's know that you cannot stack two different promotions.

Watson2

No, I didn't mention a code. I did just as you said earlier.

rider555

Someone here jog my memory..Just when was this last free shipping promotion?
I am having trouble remembering if my last order was placed before or during said promotion...since I was charged shipping(I used 801490).