terminator911

Hello gents, quick question...

When joining online for a new membership, is there a way to see the list of all the titles eligible for enrollment? Can't find jack sh!t doing searches.

smashthesymbols

Basaro maintains a site with a complete database of titles, including a section for enrollment titles. Although at over 7300 titles it's going to be a lot to browse.

http://saladbarscam.com:85/web/ch.nsf

terminator911

Thanks for the information.
Can't access that site right now... I'll try again later.

Cardsfan111

That's news to me. My accounts say I have 'preferred member' status and I've made purchases previously. Yet, I've always received the monthly director's selection e-mails.

lizard

It is common for an order to stay listed as "Processing" even after it ships and you receive it. Don't assume that the information in your account is updated in real time like a typical on-line store. They may send you a shipping notice. Or not. They may update your account order information. Or not.

But if your card was charged it is likely that the DVDs have been shipped and that you will receive them soon.

SMART-ASS

Ya, the only thing they never forget to do is charge your cc.

John Sinnott

So, has anyone figured out how to cancel on-line with the new site? The instructions in the help section don't make sense:
The instructions in the membership guide are asinine:

Yeah, like I'm going to write them a letter in this day and age. Welcome to the 1950's.

inksketcher

I keep a form letter on my computer ready to go. Just change the dates and account number and off it goes. I'm out 42 cents but otherwise its painless.

SMART-ASS

Paper, ink, envelopes, time... all cost money and/or are valuable.

Nickofdoom

I've never had a problem cancelling through e-mail. I just tell them I tried calling but was on hold for half and hour and I want to cancel.

lizard

^I like your plug for better phone service! But, as it happens, canceling an account is one of the quickest ways to get to a CSR.

In my experience, once I select the cancel option from the phone tree I get a CSR within seconds. To avoid the pitch to stay a member I just tell him or her that I have another account and only need one. My account gets canceled right away after that.

silban

Does this 3 for $22 deal count as fulfillments? I know a few years back it did, but I didn't see anything about it on the boards or in the e-mail sent to me.

rednowgreen

Yeah, once you add 3 to your cart one will show this

$7.34 Counts toward commitment (1 DVD)

moviehead21

Ok need a real answer if you dont do the 4 DVD's in a year thing, what happens do they just charge you 20 for a DVD or something or send you Director Selections?

Also if you wanna do another enrollment 7 DVDs for 49 cents again, you cant use the same CC twice right you guys need to use a new one?

BobO'Link

They will charge your CC $19.99 (the minimum price for a fulfillment title) for each fulfillment obligation left on your membership when the agreement period ends (typically 2 years). If you are on "Bill Me" then they'll send you a bill for this amount. They'll send certificates to redeem the number of selections you were "delequent" on so you can order what you want when you want. You pay shipping when you redeem the certificate(s). You'll not get "Director Selections" as an automatic fulfillment unless you forget to decline one.

If you did a membership that requires 4 purchase obligations you really need to check out the Columbia House Enrollment Codes, Part II thread for a better code to use on your next go 'round. The best are the 7/2 codes. Several in the first post are no longer valid. I would recommend you start at the end and work backwards to get a few recent 7/2 codes that have been used succesfully.

You can use the same CC twice (or 3, or 4, or 5...). You can also use the same email, street address, etc. with a limit of 2 open accounts per person/address for each club (i.e. 2 DVD, 2 TVonDVD, 2 CH.com). But I use several email addresses to help keep each membership separate as far as communications go.

lizard

moviehead21, I suggest that you read the FAQ in the first post in this thread. Your second question was answered there and you may find other information that is useful.

[Beyond that, BobO'Link has done a good job answering your questions and I agree with what he said.]

rider555

For those of you having trouble opening an account via email or phone,I got a second account opened last week by mailing in an application.Same name,address and phone number as my other account.

Watson2

I just placed an order for 12 titles, one being a pre-order. When I checked MyAccount->OrderHistory 5 of the titles are listed as "No Longer Available" but the $ total remains as for all 12. Also, the confirmation email list the original $ total but only has 3 titles.

What to do, call or give it a few days?

riotinmyskull

i'd call them tomorrow if i were you. i placed an order yesterday and it didn't match the email that they sent me so i called them and they had it right in their system. i think the new website had things a little jacked up for the time being but call just to make sure. just out of curiousity, what were the titles that are "no longer available"?

jgp

riotinmyskull, the same thing happened to one of my recent orders, and I ended up receiving both of the items that said "no longer available" with the rest of my order, and the titles are now showing up again in my order history. For me it was The Scarlet Pimpernel and Ivanhoe. The new site might be a bit buggy, but I like that the order confirmation email actually has prices in it now. That's a nice change. I wish the upcoming releases were still listed by date tho. The new format isn't so great in that regard.

Watson2

No Longer Avail:

Star Trek II
Star Trek IV
H.G. Wells First Men in the Moon
Mercury Rising
Marathon Man

Edit: Now the last three are showing up in my order history.

Edit2: I checked again before I went to bed and 9 were listed as No Longer Avail. But this morning all are listed as processing. CH screwiness?

lizard

I'm not clear on what sort of code constitutes a "B1G7" but, in general, it is very rare for someone to actually be blacklisted. When that happens Columbia House sends one a letter saying that they have made a "business decision" to close one's accounts. This is usually done when CH suspects the person of fraud or selling DVDs, which is a violation of the membership agreement.

It is normal to have difficulty getting on-line enrollments accepted after the first few. The reasons for having enrollment applications "lost" (disappears without a trace) or rejected (CH sends a polite rejection postcard) are unclear. It isn't you, it isn't the code you used, it happens to almost everyone eventually. We just don't know why.

All you can do is to keep trying on-line applications from time-to-time or trying a phone application (using one of the few codes that work on the phone AND calling the right phone number) or trying a mail-in application if you happen to have received a good offer (most are poor compared to the enrollment codes we use here).

thewrite1

Lizard (or anyone for that matter)--do you have any suggestions on good fulfilment selections that are either currently "glitch" priced very low or that simply represent an excellent value (especially if they count as multiple selections toward commitment)?

For example, in past years, the Viva Pedro (Pedro Almodovar) boxed set was specially priced at something like $22 (and counted as 2 commitment selections) before CH caught this glitch and upped the price recently.

iamiam

Just joined CH for the first time and I see now they have 50% off boxsets. Thinking about getting Viva Pedro for $58 to fulfill my commitment. Is this a good price?

SMART-ASS

Yes, the box set sale just started today and is an excellent way to fulfill.